garenta.comReviews of garenta.com

Reserve un coche con Garenta hace 2 meses, y ahora he tenido que cancelar esta reserva, y me han devuelto casi 200 euros menos. Sin existir cláusula de penalización

I rented a car for a trip in Istanbul with them through RentaCars.com, great deal!! When I picked it up the offered me a FULL insurance deal with which supposedly I was going to be covered for anything could happen even without getting a police report. When I returned my car, at time of the inspection they noticed something at the bottom of the front bumper and questioned me. I was very not aware of any problems with it and so I stated. The agent called the manager who greeted me looked at it and stated: no problem, you are covered anyway..... I was asked to signs a paper ("a receipt") in their Turkish language with no English translation and I was not given a copy but promised one on my email. Guess what?! I was charged $700 extra on my card, never got a receipt if not after digging and digging, and way too late to claim a well documented dispute with my card by the deadline. That's it, I lost $700, the gained $700, they probably repaired their car for free (whatever was wrong with it with it if anything at all!) with the full coverage insurance paid for by me. Very dishonest, very disappointed, never again!!

This company is a scammer. I hired 11 days of rent with a total of AUD1,100 (which makes sense since we compared to several others), but they asked to split the bill: AUD800 (via credit card) and another AUD300 (in cash, they put it in an envelope). They said it's normal to do that in Turkey (Surely a scam, but after 20 hours of flight, you didn't have enough energy to argue). Then, the invoice came out with only AUD800. Is that an extra 300 for their pocket? There was no issue with the car. We returned it safely. But then, when we left the country, they kept charging my credit card with things we didn't know what it was used for. We paid the deposit, tol, extra insurance. I emailed them, but no one replied. Such a sketchy scammer. NEVER EVER USE THIS COMPANY.

Unfortunately there is no option for 0 star. Terrible service. You don't get what you pay for. Scammers.

Ero un po’ spaventato nel leggere le tante recensioni negative. Ma devo dire che invece la mia esperienza con Garenta all’aeroporto di Kayseri è stata più che positiva. Noleggiata un’auto per 7, mi hanno fatto un upgrade gratuito a un van da 9. A 3 gg dal ritorno mi hanno riaccreditato la caparra. Veloce la consegna e veloce la riconsegna. Non posso che consigliarli.

After waiting for more than one hour in the queue - problem with previous customer - we have been told that the 7 seat car we have bookes was not available because of "damages". The guy made fun of us and refused to give us two smaller car, because he would not have made enough money. He told us to put our 2 years old daughter on our lap. We came with our 5 kids and had to find another rental company.. Needless to say, this company is a scam.

Şubedeki personel Yusuf bey bizimle iyi ilgilendi. Internetten "Carjet.com" uygulamasından aracı 4 haftalık kiraladım. Kiralarken 15000 km mesafe sürme hakkı var diye geçiyor du ve o yüzden garentadan kiraladım. Aracı aldıktan sonra kontratta bir ay için sadece 3000 km ama günlük 500 km diye saçmalıklar yazıyordu. Ne yazık ki çok yerleri gezemedim, çok yerleri iptal ettim bu yıl daki tatilimde. Istediğim araç 4 hafta için 884€ tuttu ön ödeme 141€ yaptım. Sipariş ettiğim araç olmadığı için farklı araba verdiler ve onun için daha yüksek depozito (120€) benden istendi. Arabayı pazar günü geri verdim ve hala depozitoyu geri ödemediler. Araç temiz di, komforluydu, işlemler aracı alırken ve verirken hızlı geçti. Aracı havalimanın dışında servisle alabildik. Ilk verilen aracın teknik problemleri vardı, 5 dk. Sonra geri döndük ve onuda değiştirdiler. 300 km fazla mesafe yaptık üstüne 560 tl. aldılar. Maalesef km paketleri şubede sormadılar. Günlük 500 km aylık 3000 km uygulaması her sorduğum kişiye çok saçma geldi. Garentanı telefon ilk çağrı merkezi çok kötü, birine ulaşa bilmek için 40-60 dk. sabırla Bei der Buchung hieß es 15000 freie km. Nach der Buchung hieß es 3000 km vorort. Das gewünschte Auto war nicht mehr da, so wurde mir ein anderes zur Verfügung gestellt und von mir eine höhere Kaution verlangt. Die Rückgabe des Fahrzeugs ist eine Woche her und die Kaution wurde mir immer noch nicht wieder gutgeschrieben.

Never ever rent from Garenta. I have been to Turkey twice, and both times I rented cars. I have rented from Garenta and Windycars. From that experience, I’m telling you that NEVER EVER RENT FROM GARENTA. Their cars are not well maintained and we had pay for Adblue from our pocket which was not reimbursed. They don't return your deposit and never send you a full invoice. When we contact them through the WhatsApp number they give us, they won’t reply to your messages or pick up the call. I tried contacting them by email, but I didn’t get a reply by email either. Windycars' service was much better when I rented out one of their cars in Cappadocia. I would never rent from GARENTA again. Such an irresponsible bunch of people running a greedy company.