garenta.comReviews of garenta.com

We rented a car with Garenta for 5 days during our trip to Cappadocia and everything was absolutely perfect. The welcome was excellent from the very first moment: the staff was kind, professional, helpful, and always smiling. The car pickup process was quick and smooth, without wasting time, and they explained everything clearly, making us feel relaxed and confident right away. The car was clean, comfortable, and in excellent condition, perfect for exploring Cappadocia freely between Uchisar, Göreme, Pasabag, Selime, and all the beautiful places in the region. What we appreciated the most was the professionalism and availability of the staff, always ready to help with courtesy and kindness. A completely positive experience in every aspect. If we return to Cappadocia one day, we would definite

Never ever use this service! I booked a car for 5 days planning to spend my vacation travelling near Bursa-Mudanya region. I added only one additional service with two more drivers included + the full available insurance for 14$ a day. What happened next at the office? They added to the contract addition 2000 km for the whole period without letting me know, without even asking!!! So the total amount I paid was finally twice more than planned. They didn't send you any of your booking details before you get the car, only those updates that they made voluntarily offering you just sign the contract quickly. And afterwards you are charged and the told you responsing the official complaint, that you have added this additional mileage package by yourself. I have never experience such a situation before, renting cars in many countries in the world! Total fraud!

I RENTED a car for two days even bought insurance package for two days. At the return of arrival, inspector guy found a little scratch as little as 1CM in length. He blamed me and charged $103 dollars 4400 TL, despite that scratch seems it was there at all times. BE VERY CAREFUL THEİR MONEY MAKİNG STRATEGY İS NOT ONLY RENTİNG A CAR & SELLİNG İNSURANCE PACKAGE. THEY ARE ALSO MAKİNG MONEY FROM EVERY Single SCRATCH $103. So You're are victim & target either it is your fault or not, if you aren't aware of that. Once you RENTED from GARENTA expect every drama you would face on the day of the return. There is ENTERPRİSE UK based company under CarrefourSA Süpermarket with better cars and smiles 😊. Please use that instead of those Pirates.

Achtung hier wird man betrogen !! Achtung Garenta Gaziantep bucht einfach von der Kreditkarte doppelt Geld ab und zahlt es nicht zurück. Staatsanwalt ist eingeschaltet. Achtung Betrug ! Lieber ein bisschen mehr bezahlen und nicht bei diesen Betrügern mieten. Kämpfe nun schon über 2 Monate um mein Geld.

I had rented a car from Garenta. While traveling from Istanbul to Bursa, for the Osmangazi Bridge toll I went to the cash toll booth just in case. The toll booth attendant allowed me to pass, then said “If you want, I can cancel it and you can pay cash, because Garenta will charge you much more.” I agreed. When I returned the car, I realized that I had paid twice under the name of an HGS fee. When I submitted my receipts and requested a refund, they told me it would take two months. It’s now been six months, I’m calling, sending messages, and no one responds. This shows how serious the injustice in Turkey is. You rent a car from a big company thinking it’s reliable, but they still try to cheat you.

Nie wieder Garenta. Reifenprofil war eine pure Katastrophe, so darf man kein Fahrzeug aushändigen!!! Bitte bucht nicht bei Garenta

Garenta ile yaşadığım deneyim tam bir kabustu! Kaza yaptığımızda ne müşteri hizmetleri ne de sözde “7/24 acil durum” hattı cevap verdi. Saatlerce aradık, kimse yardımcı olmadı. Üstelik birkaç gün sonra, onayım olmadan tam 8 kez kredi kartımdan para çekilmiş! Ne için olduğunu sorduğumda da hiçbir açıklama yapılmadı, mesajlara da cevap vermediler. Bu kadar ilgisiz, umursamaz ve güvensiz bir firma görmedim. Hem iletişim sıfır, hem de finansal olarak güvenilmezler. Asla bir daha tercih etmem, kimseye de önermem.

renting was fairly quick. no hassle and paperwork with photos was done proffesionaly. the stuff should know basic english so the communication can be done smoothly.