Lilly Kitshoff E.
Product is substandard. Quality control to be stepped up!
I ordered two garden hose and antler bracket sets, but both were damaged. They keep replacing them, but they keep arriving chipped or the holes in the brackets don’t align with the nodules on the horns. It’s been a very frustrating couple of months trying to get this sorted and although the customer service team have been very patient and accommodating, it’s sad that the product is a disappointment. Finally I received a set that wasn’t chipped as I recommended that they bubble wrap it, only to have the nodules not align again with the bracket which means that the bracket doesn’t sit flush to my wall. The whole thing rocks back and forth and feels very loose. So disappointed with this “luxury” garden set.
Response from Garden GloryJan 23, 2024
Hi Lilly, We are fully aware of the not 100% deliveries to you, we have done everything to make sure our products are as promised. We have been selling these products for 10 years, it is very seldom a customer of ours get her/his products damaged twice. But we don't own the shipping companies, we strive to make sure we work with the best shipping companies, but it is very hard to control everything from our side. We have been quick making sure you are happy. If you still aren't happy please get in touch with our customer service, you can always return the products and get a refund. We are here to make people satisfied, sometimes we don't succeed. Sorry for that.