Gardener's Supply Company Reviews | Read Customer Reviews of gardeners.com

Gardener's Supply CompanyReviews of gardeners.com

3.6821 reviews
Garden & Pond

Gardener's Supply Company

About Gardener's Supply Company

Both the increase in demand and the precautions we are taking to keep everyone safe during the pandemic have created some delays in shipping and service. Learn more. Shop NowGifts for Gardeners Gardener's Supply Co. Gardener's Supply Company offers a selection of innovative gardening tools, supplies & gardening advice from compost to harvest. Shop quality composters, self watering planters, vegetable supports and rain barrels – perfect for the home gardener. Gardener's Supply Co. is 100% Employee Owned Mission Statement est. 1990 “Gardener’s Supply is in business to spread the joys and rewards of gardening, because gardening nourishes the body, elevates the spirit, builds community, and makes the world a better place.” Our Guarantee Every purchase you make is 100% guaranteed. We will exchange or refund your purchase price—excluding shipping costs—for any product that is not what you expected or does not work as described during its lifetime. Customer Service A Force for Good We believe that healthy, productive gardens have the power to change the world. Learn More Advice In the Advice section, you'll find dozens of how-to articles and DIY gardening projects. Whether you're just getting into gardening or you've been doing it for years, we're here to help. Learn More Contact Information Gardener's Supply Company1-800-876-5520128 Intervale RdBurlington, VT 05401

Gardener's Supply Company (gardeners.com) has 821 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: gardeners.com
Website: gardeners.com
Category: Garden & Pond
Listed on Five Star Index: 2026

About these reviews

Replies: The company has not replied to any reviews yet.
Latest: Most recent review: October 2026.
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Gardener's Supply Company reviews

Showing 53 reviews with 2 stars · Clear filters

Mo
Oct 23, 2020
it took almost 4 weeks to receive…
it took almost 4 weeks to receive the product. when i caled i was on hold for 27 minutes and then i just gave up. terible customer service.
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Janice
Oct 23, 2020
Once together, I like the product
I like the product, now that I have finally purchased the 4 missing screws and 8 missing dowels! The dowels I purchased were longer than the holes, so that required extra work at drilling the holes deeper. The directions should be inside with the parts, not under the shipping label! I had to call and find out the directions were on your website and then later discovered them under the label. I purchased a plant grow lamp stand, separately and had no issue with it. Once I got through all the issues, I do like the grow light stand.
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Tammi
Oct 23, 2020
I have not received the item I ordered…
I have not received the item I ordered in September. Each time I contact the company they give me a different excuse of why they have not shipped it yet. First it was back ordered, then it was the weather. It was suppose to ship this week but again not shipped. Don't understand how the nice weather in my area affects shipping of a house plant.
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Linda
Oct 23, 2020
Still have not received my order!
Still have not received my order!
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Bruce M.
Oct 23, 2020
Disappointed
We're disappointed that our item, scheduled to ship October 3, has been delayed so long. We purposely purchased the higher-priced alternative because it was shipping before our #1 choice, but now it is delayed/.
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Julie
Oct 23, 2020
Where is my order???
Ordered the raised bed in September. Was supposed to ship On 9/19. It has still not arrived (today is October 23rd.) Called customer service twice, friendly folks who both told me to “give it a few days.” Last rep said it looks like Halloween for a ship date, but no emails or updates from the company itself. Understand if you have a volume issue, etc. but, communication is a big zero from Gardeners Supply. Seeing my thoughts of a Fall garden slipping away. And to boot, promotion emails to buy more stuff are annoying when I still haven’t gotten what I ordered in the first place.
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Joan
Oct 23, 2020
TubTrug Not What It Used to Be! And Shipping Is Crazy Expensive.
I was quite disappointed with my most recent experience. Wanting to replace an old TubTrug, I measured several times and chose what seemed to be the closest size for a replacement. The TubTrug is now made by a different company, and the measurements provided are WAY off. I received an enormous Trug - way too big for my needs. When I tried to return it, UPS quoted me around $47! Of course I declined - but now I am stuck with this gigantic bucket I have no use for. (And they don't seem to be well-made now, either. The handles are quite flimsy.) I did order the next size down, and it's a good size. But paying for two (with double the shipping & handling) was very annoying.
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demetrious E.
Oct 23, 2020
Parts Missing.
The online purchase was handled efficiently and the product did arrive timely. Unfortunately the product did not contain all the accessories advertised and pictured. I didn't complain because I don't have time to deal with bureaucracies....
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