Gardener's Supply CompanyReviews of gardeners.com

Love the product. Just what I was looking for. I did talk to one of your customer service people about the issue an was told it was out of your hands. If I would have known up front, I would have just paid through my credit card to start with instead of going through PayPal. I had enough funds in my PayPal to cover both transactions so I don't know why my credit card was even involved. One was Oct. 2, 2020 and the other Oct. 10, 2020. Apparently, your company puts a hold or something on my credit card but then deducts the amount charged when the product is shipped. When I go to my PayPal Account, today Oct, 23, it shows the above two transactions are still pending through my credit card even though the amounts have been paid through my PayPal Account. Not pleased. Much prefer a quick transaction instead of trying to figure out what your company did, what PayPal did, what my Credit Card did. I have NEVER had this happen before with any other purchase with any other company. At least give me a heads up in big red letters that this will get at least temporarily charged to me twice, and now three weeks later, still marked as "pending".

Item back ordered for a month. Just went online to try & track order, it couldn't be located. Frustrated as this is a gift!

You accepted my payment before you informed me the merchandise I ordered was not in stock. You effectively guaranteed I would not shop other sources to find my required product. I think that is not a good business model. I also think you are stirring the pot now by asking how you did before I receive my product. Again, not to smart to make me remember how far out you are on my order. Quite frankly, I had forgotten since the season is almost over. Thanks for the reminder about how I felt about getting screwed.

Shipment has not been timely shipped and I still have not heard when the shipment will go out. I was on hold for 30 minutes and am still waiting to hear back about when item will be shipped.

Placed order on 9/24 with item showing in stock. On 9/29, I emailed as the order was still just showing processing. Received a reply back the following day which said they would look into the status. Called on 10/2 to find out why it hadn't shipped yet and item was now showing out of stock online. Was told they weren't sure why it hadn't shipped but since I ordered it when it was showing in stock I should still be receiving it. Said to give it until the following week. Another week goes by and still nothing. I called again to cancel the order and was told my ticket might have just been lost but it might still be getting shipped out. I could request a return slip to send it back if that happened. Later that night I received a shipping confirmation. Coincidence??? I didn't wanna go through the hassle of having to hold the item and ship it back so I ended up keeping it. The product is nice but the customer service representative that first responded to my email (Craig) should have gotten everything squared away and not made me have to wait several more days and 2 phone calls to get it right.

I ordered the Hobby Grower greenhouse on Oct. 6, 2020. I received the Essence Greenhouse instead. Your company did send a replacement greenhouse, however it was the Essence Greenhouse again. I refused that order. I have called 4 times about receiving the wrong order. Your customer service department is very apologetic and understanding but I still have the incorrect greenhouse. The labels and the instruction manual clearly says "Balance/Essence/Octave 8'x12'. I would assume the label on the box should state "Hobby Grower". Also the stock numbers do not match on the greenhouse I received. I would appreciate someone from your company to get back to me with a resolution. I all want is the correct greenhouse delivered to me. Here's my order and customer number Order #: 821038753 Customer #: 14593152 Sincerely, John Nicholas

Haven't received the item yet. Received the item yet

I like the products but missing parts and was shipped the wrong color item.