Gardener's Supply CompanyReviews of gardeners.com

I have been a customer for nearly a decade but never again. During the winter I placed an order to be ready for planting season. It took a month for the first half to arrive, then another month for the other half. I tried calling, emailing, going thru their web site but zero response. I placed another order in early May and again it took a month to arrive, but with items missing. I have spent the past month trying to get a response about when I will receive the rest, but crickets. It is too late for a credit card challenge, so I am out the product and money. Where I come from that is theft. This company used to be my go-to for high quality product and awesome customer service. Now it is about grabbing and holding onto customer money without providing anything. But their marketing emails arrive every day and catalogs monthly. So they have the $$ to provide service, they just choose not to do so.

They used to be a great company to order innovative products from and their shipping time after placing an order was reasonable, 7-10 days. Since Feb 2024, my last order took over 3 weeks to ship! The reason they gave was some computer upgrade--frankly, I don't need to know the issues within a company for their lack of service. After that I figured it best to shop/order locally for any other gardening items I may need or want. Then in June 2024, I thought to give them another try maybe by now they had ironed out their computer kinks, but No! Three weeks later and my order place June 3, 2024 had yet to shipped. When I reached out via email to check on my order, I got a generic response. So, I telephoned and held for 45 minutes. I finally reach a live person and it seems they still have the same computer issues, so I cancelled my order and will never order from them again.

I placed an order more than 2 weeks ago, they charged my card. I have emailed and called (estimated wait time was 38 minutes so I hung up). No response. I emailed and told them to cancel and refund. NO RESPONSE. horrible company to stay away from.

I placed an order on May 26 for additional products to complete a garden project I’m working on. It’s now July 3rd and I’ve received nothing!!!!! It’s impossible to get in touch with anyone!!

Just wanted to let everyone know that my order of June 2nd, has shipped on June 28, 2024. I was told that they have a 4 week backlog. I did not get the story that it was a software since I had already checked and found out that Amazon and Walmart orders were being shipped in a timely manner. I did report my experience to the Better Business Bureau and noticed an uptick in my communications with Gardener's Supply. Maybe that will help someone. The item I ordered was a Gardener's Supply exclusive. Otherwise I would have cancelled.

I have ordered from this company for two seasons. The quality of product is good, however, customer service and communication is the absolute worst. While I like supporting businesses other than the giants like Amazon and Walmart, this company makes me regret going small business. The delay in shipping is so significant I ended up thinking my order was lost and calling continuously, always put on hold for at least a half hour. Yesterday something I purchased in early April was delivered and I could never get through to anyone to cancel the order. I finally got through today to tell them I want it returned, and they expect me to pay the shipping back as well as not get reimbursed for shipping here. I am done with this company and hope others don't fall into this trap Cheryl

I'm still waiting for items I purchased two months ago that were listed in stock. I've called (each time I was on hold for an annoying hour, plus) and told their was "a little problem the warehouse" but my items were due to ship out. A month passed. I've written them twice. No response. Too late this year to use the items. Never would have ordered them if they were up front. And by the way, the items are still listed as being in stock.

Placed an order almost 2 months ago. Never received product. No follow up from customer service. Sent several emails no reply. Waited on hold for over an hour when someone answered they just liked and said my product would ship the next week. Nope. 2 weeks later still no order. DO NOT USE THIS COMPANY if you need gardening supplies for current season.