Gardener's Supply CompanyReviews of gardeners.com

Item is on back order (I think) for about 3 weeks now. I haven't gotten any updates on its status.

Bought planters on the 9th and it’s the 24th and they still haven’t been shipped according to the order status. I called on the 19th and was told they would be shipped that day. I have to call for the second time to see if they are going to be shipped, a little disappointed.

I had purchased a bird feeder similar in looks to this one. However, the top on the previous feeder twisted to close. It took the squirrels in my yard about 15 minutes to pry the top of this feeder off because it opens straight up. The rest of the feeder is sturdy.

Still waiting for the third bulb. No status communication

My item is on backorder and I had to proactively figure that out. I would have expected better communication about that situation.

I love your company and your products, but the integration of updates and shipping times leaves a lot to be desired. I have finally received all the items ordered, after almost a month, even though when I ordered all of them appeared to be in stock. After the order was placed, I was informed that one most important item was out of stock, and that it will take a few days to be back. Then after it was in stock online, it took more then a week to ship. While I understand the difficulties that everyone is facing under the pandemic, I’m having a really hard time understanding the discrepancy between available stock and updating the online inventory.

I ordered a Hanging Wooden Plant Shelf in mid-September. Two weeks later I asked Customer Service when I might expect it to arrive. The answer was that they would send me an e-mail when the item is shipped. This did not answer my question of WHEN could I expect it to arrive. I eventually received the Plant Shelf in late September, and am very happy with it. The response from Customer Service -- not so much.

I took over a month before I received my order, and it wasn't marked as having any shipment delays. In fact, I kept getting emails trying to convince me to buy the product I had already bought, assuring me it was in stock. It was not until I lodged a complaint with customer service that my order was acknowledged and shipped. I like the product however. It's compact, bright, and has a timer. I'm using for an indoor wall herb garden for the winter months. I will say, I'm not totally sure how to hang it because it didn't come with hanging instructions, but I can get help with that.