Gardener's Supply CompanyReviews of gardeners.com

Wish you would have shown on your site that the items I purchased were on a two month waiting back order.

I still haven't received my purchase, so I can't really say whether or not I'm pleased. I understand that the item I purchased is shipping from the manufacturer, but it was supposed to ship Oct 1, and now that's been pushed back to Nov 1.

There is very little communication about delivery times and they seem to be very long. I'm still awaiting a purchase from August

It is unfortunate that one cannot order more than one gift card online. It would have helped a great deal to know that before I started the online ordering process. A simple statement such as "To order more than one gift card please call customer service" would have helped save time and frustration. I was trying to order gift cards for 2 different individuals, and after ordering the first online, was stopped from continuing to order online and had to call to order the second one. I closed out and even changed browsers and it did not matter, I was still prohibited from ordering a second card. The wait times on calling customer service are extensive (30-40 min) so it was frustrating having to call. As it was, by calling, I was not asked if I wanted to personalize the gift card (it was a birthday present), and as luck would have it the recipient never received the card ordered over the phone. I was helped quickly by another representative when I called back 5 weeks later to indicate the gift card was not received. The original card was canceled, and a new one sent (and received!) quickly. I am glad it all worked out, but it was frustrating.

Had to order twice. Wrong items sent the first time ☹️

My order is backordered so I haven't received it yet. I had to reach out to find out why it hadn't arrived yet. It would have been nice to have been told about the backorder when the order was placed. I have had good luck with Gardner's supply in the past so I trust that when the items arrive next year i will be happy with them.

Confusing on when my whole order would be ready to deliver. Also very slow in shipping.

I like the products I ordered for gifts to send to my sisters for the holidays. I hope they are as beautiful as the pictures and descriptions. The order process was not easy. I had to create two separate orders and when I put in that it was a gift now the information, like the request for this review comes to me with the recipients information not mine. Some names got entered 2x, I’m not sure how and I couldn’t correct it without cancelling the order. I just left it since I was on my second go round already. Very clunky process. That’s why only 3 stars. Other stuff I have ordered has been great.