Gardener's Supply CompanyReviews of gardeners.com

I had the worst customer service experience of my entire online shopping life. I placed an order for two arbors totaling $657.06 on 2/17/2026 and received a shipping confirmation email on 2/19. Today is 2/24/2026, and the tracking page still says that the label was created, but the carrier has not received the item. This is very concerning. I had emailed customer service but did not receive a response, so I decided to call. The representative did not even ask for my order number or tracking number, which was very surprising. Instead, they kept saying that if I was lucky, I would receive the package today or tomorrow, or that I should wait until 3/5. There is nothing they can do for me. When I asked whether there were any updates, such as damage or a missing package, and whether they would update my order status or send me an email, I was told no — that I would need to call back myself. I did not feel that the representative was trying to help me at all. It felt like I was speaking to someone who was even less helpful than an AI. I used to live in Burlington, VT. Their warehouse next to the Winooski River and in Williston were one of my favorite places, and all the employees were kind and friendly. Their customer service used to be amazing. I heard that Gardener’s Supply was unfortunately sold, and today’s experience made me feel that the new ownership is not operating at the same level as the original.

Bought a 4 tiered LED lighted shelf system. Received it on time but one ballast (the thing that holds the light bulb) was not working. Contacted Gardener's and they took the information down. They said we needed to take a picture and send it in. What this accomplished I don't know. They said they would get back to us in the following week. Note: We don't want a whole new system, just a single ballast and we will install it to make the light work. Never hear back. Call number 2....this took us a long time because they do not answer their phones and don't return their messages. They told us we mailed the photo to the wrong place (they gave us the email for that!) so we again sent the picture to a new email this time. They said they would get back to us. Nothing. Third phone call....the woman said that the company has been bought by a new company and that the process is very long and requires 4 different signature approvals. Someone will approve it and get back to us....all vague, no accountability..... Meanwhile, I cannot start my seeds on one entire shelf (1/3) of the $1,200.00 unit I bought. If you want to be sure to start your gardening season on a good foot, don't start with Gardener's Supply!

Run away. Apparently they were good a long time ago and a shame for the good folks that may remain post bankruptcy. Be ready to file a cc claim if you're bold enough to order. Poor quality product shipped that didn't match the website. Can't be bothered to answer emails or phone calls, failed to process a return after a month, etc. Will update this if there's any resolution.

If I could go lower than one star, I would. Their customer service is abysmal. I received an indoor plant stand as a Christmas present. Unfortunately, there was a hole in the box and the small packet of hardware slipped out. I wrote, then called, then wrote again requesting that they mail me another packet of hardware so that I could assemble the stand. Any other retailer would have been happy to oblige. But not these folks. I even sent a video of the stand, too wobbly to stay upright. Nothing in reply. This company is terrible — stay away!

I placed an online order and called the next morning, less than 12 hours after placing the order, to cancel it. I was told that part of the order had already shipped, which I agreed to pay, but was told the rest of the order would be cancelled. It was delivered anyway. I spoke with customer service who argued that their warehouse makes the decision to cancel an order or not. They told me if I shipped it back to them I would get a refund. The cost of doing that would have equaled the cost of the product which didn't make sense. Customer service was not helpful in resolving this issue.

Purchased Canna bulbs. They arrived in a reasonable time frame, but the quality is very poor. Bulbs were small, dried out and rotted in areas. I have planted them but have little hope that they will grow into anything. Will try to follow up in a few weeks for update.

Horrible company. Terrible in every way. Almost non-existant customer service and when you do get through they are rude and talk over you. STAY AWAY. Scammy.

I've tried to place an order from GSC twice now, and both times they have said the order "did not transfer from their website," cancelled the order, and recommended I reorder. Mind you, I only heard any of that WEEKS after I placed the order when I emailed customer service THREE TIMES to get someone to actually check rather than just sending me a form response. Order their stuff via a third party if you actually want to get it.