Gardener's Supply CompanyReviews of gardeners.com

Everything is on back and order which is very frustrating as some items were for gifts

I ordered a composter in May. It was back-ordered, which I knew at the time of purchase, but the shipping date KEPT getting delayed, many months past when it was originally slated. Finally, after 5 months, I was contacted by customer service and told the composter wouldn't ship at all. So I canceled the order and order the same composter elsewhere for more $. Two days later my composter arrived from Gardener's Supply. I was lucky enough to cancel my second order (I did not need 2 composters) but the whole thing was confusing and frustrating.

I don't know since my seeds are not here. Honestly, I gave you a one star because I think you could have shipped the seeds and I could read when to plant. It isn't as though I'm going to get a refund if they don't grow. My spinach could have been well underway by now. It taught me a lesson- buy them when I see them and wait until the window for NC. I'm just disappointed because now I am behind the time to plant.

Have yet to receive my items. There has not been any communication on status of my order. Called a few weeks ago and was told one item should arrive that week and the second last week...never received them. Check again online through my account to check, the first barely had a label created and the other was pushed back and backordered again. No emails from the company to at least notify me even though I was reassured over the phone that updates would be emailed.

Beware! The reviews are ALL true. I received wood that was broken, cracked, warped, burned, scared and yes two side boards that had two inch holes in it. I have emailed and called and the customer service is a five star failure. Who ever package my order was fully aware it was crap! Yeah and I ordered four. Please, Please do not order any planters from this company. They use cedar which I have been informed by Georgia Pacific is the wrong wood for planters. Planters should be made out of kiln dried red wood free of heartwood center that will not fall apart. I received every piece with heartwood. Looking forward to sending it all back. I must not forget The two boards that were split too. This is just one order, the 2 x 8 raised bed, I ordered four total. Cheap cheap poor workmanship! Looks grand on the internet but not worthy of being installed if you have a nice home !

I can't review what I have yet to receive. My item was backordered until 1/18/2021.

I ordered a piece of equipment from Gardners Supply based on the reputation of the company and the price. This was my, first order experience with them and was I very disappointed. When I placed my order I was advised the product would ship in 7-10 days and I would get an email when my order shipped. After waiting the allotted time I called customer service and was told it was a third party vendor and they were running behind. After about another week I called back and customer service and was told my product was shipping that day, so I expected an email update with the shipping information, but that didn’t happen either After a few days I call back and customer service said they would check with the warehouse. Having been in customer service for over 30 years, I was expecting a call back by the next day, but it did not happen. I again called customer service this time they advised me it could take several days for the vendor to call them back. Not wanting to wait until someone decided that they could be bothered enough to give me an answer I canceled my order. I placed my order on Amazon and got the product I needed in two days.

The customer service was excellent but the item was not in stock. A notice that it was out of stock would be helpful. I had to call to get an update. This was for a gift and I had to scramble or cancel this item and get another.