Gardener's Supply CompanyReviews of gardeners.com

Made a purchase in early May. They processed payment on May 4, 2026. They are impossible to reach. Emails are different and get no response. I don’t know what time zone they are in but I always get a poorly generated computer voice. The order was back ordered to third week of May with anticipated ship date acceptable. The backordered status was not communicated. I only found it by going to check my order. We are now on June 19, 2026 and still not purchase, shipping or update to my account. Beginning to think I’ve been scammed. Bought similar items a year ago and that purchase was flawless. Didn’t realize this company went bankrupt and was purchased by another company. Wouldn’t count of getting anything from them, nor having them honor their life-time guarantee.

Tried to cancel my order because it hadn't been shipped after 6 days. Was told it shipped this morning. Waiting on updated tracking and 10+ hours later still no info Was told to wait 24 hours for tracking and then it would be 7-10 days to deliver

Ordered two items. Only one was shipped. They charged me for both. When I contacted them it took over a week to respond and they then claimed they shipped both. I sent them the tracking from FedEx and the picture that FedEx supplied with the delivery. No response and they continue to refuse to provide me with a refund.

The company recently went out of business and sold the company - when they did, the lost access to almost all previous customer records, which means it's going to be hard for you to follow up on past orders. I called customer service recently, because one of the light bulbs on my LED SunLite® High Intensity 3-Tier Garden (currently $1,199.99) was broken and I needed a new one. I was told that if a bulb breaks, they will not be able to sell you a new one - they do not have a stock for that. The representative also had no advice on where I might find a new one, or any specific information on the bulb itself so I could look for one on my own (the bulbs come with no information about wattage or anything like that printed on them). After 45 minutes and a transfer to a manager (all overseas customer service from India) they said there was a lifetime warranty and they would send me a replacement of the whole light unit, which would contain the needed bulb. They promised to rush the delivery order so I would have it in time for my planting for my 2026 garden. It seemed too good to be true. It was. They ghosted me - no emails, communication, or followup afterwards. I was previously a great customer for them and spent thousands of dollars on their products. Never again. Do not buy!

I ordered 2 items on 7 March and waited about 3 weeks before I called to ask why the items had not shipped. I was told they were going to ship NLT 2 more days. That didn't happen. I emailed and called several more times regarding and got different answers each time. I finally on 6 April, decided to cancel the order. I asked for an explanation why the ship date kept changing and was told it was FedEx's fault. 😕Really? I don't think so.

Horrible customer service. I made a return for $500 worth of goods, basically had to beg them for weeks to issue a refund or credit. Still have not received anything. Will be disputing the charges on my card. Steer clear of this company.

Ahh, finally a place I can leave a review. Horrible. Just horrible customer service. Spent part of last year trying to redeem my gift card but due to change in ownership, website "unable". Ok, I get it. Now under new ownership, will not honor my gift card that was bought under pervious ownership. (Website also sent me a faulty "free-shipping" code which comes up as invalid, as well. When asking to speak to a second person at customer service regarding the gift card issue, I was placed on hold then hung up on. Really? For your overpriced products, you should spend the money on ways to honor your customers who are apparently suckers and keep you in business. Thanks for nothing, Gardener's Supply.

Much like other reviewers I have purchased from them in the past and were very satisfied. HOWEVER this time the Item I received was damaged (one lightbulb did not work) After emailing twice and receiving no response I then called customer service to be told about the bankruptcy and referred to Gurney's. At this point I started to get a bad feeling and decided to just return the item (shipping cost $50 on me) Fast forward 2 weeks AFTER receiving proof of delivery from UPS. No notification of return, no contact from anyone. After contacting Gurney's via email I was told they are just a "sister company" and not responsible but they could "look into it". I never heard back from them. Another week went buy and the credit appeared in my account Was this because I was persistent? In my opinion yes. The bottom line is for lack of a lightbulb this company lost a $363 sale and I won't be buying from them again.