Gardener's Supply CompanyReviews of gardeners.com

Awful customer service, don't waste your time ordering from this company. I never received my order nor any correspondence from them about it. After the expected delivery date, I emailed multiple times, never got a response. I called and was on hold for 35 mins then someone transferred me, I was on hold for another 20 mins, then was told that my order should be shipping, that is was in stock and didn't know why it hadn't been shipped out, and that I would get an email update within 24-48 hours. 5 days later, still nothing from them. I called again, was on hold for 25 mins, then got hung up on. I have received no email correspondence from them besides the initial order confirmation. This is not a proper way to run a business. I spent $190 with them to that I now need to get my order cancelled and refunded. I question if this is even a real business!

The high quality customer service touted by this company is a sham. I was told an item was in stock, no outside vendor to rely on, & would ship out w/o any delay caveats, so I ordered. I waited a month, which is double the duration of the expected delivery, & despite 4 phone calls, each time being put on hold for 10 minutes (never 9 or 11), they have no information on their ability to ship my item. They have NO INFORMATION FROM INSIDE THEIR OWN COMPANY despite an internal request of over 10 days. This is gross mismanagement. I finally lost patience and confidence in this company and cancelled my order. I have to wonder if it did arrive of what quality it would be. Each communication with their staff produced hope but no performance. DON’T BELIEVE THEM. DO NOT ORDER FROM THIS COMPANY if you expect anything to arrive

my order was backordered for months. I received half of the order, with no hint of the other half being backordered or even addressed. I got a drying rack with additional bamboo baskets. I received the baskets over a month ago, and spoke with customer service twice. they were backordered to dec. 17? I think? when I spoke to the last rep. I still have not gotten any info. this is ridiculous!!!1

I still have not received my order! I am wondering what the heck happened?

I still haven't received the tomato towers!

We are still waiting on a leaf blower to be delivered. The original ship date was 10/2/2020. I had to call the company on 10/10/2020 to had them investigate the delivery. I received an email last week saying that the ship date would be 10/29/2020. It was very disappointing that I was not communicated with about this earlier. I have had other many pleasant experiences purchasing gardening items before from Gardeners Supply.

Took months to get my order. I understand there was the covid issue but this was ridiculous.

I placed my order on October 5, with the item listed as in stock. One week later, it had not shipped, so I spoke with customer service. I was told that it was now out of stock but would ship out within the week. A week later, it had not shipped so I called back and was told that they only ship on Mondays, but it was ready. The following Monday it had not shipped, so I called back on Tuesday and was told that they don't only ship on Monday's and that they didn't know what was going on, but would give me a call back by end of day. I did not receive a call back, and instead reached out again and was told that they still did not know what was going on. It has now been over 4 weeks with no explanation given as to why it has not shipped, but they blamed their warehouse and suppliers. I have cancelled the order and will never shop here again. While I understand that the issues may lie in their supply chain and not Gardener's Supply directly, I do hold them responsible for poor and inaccurate messaging and for the order's overall success.