Gardener's Supply CompanyReviews of gardeners.com

I recently visited the Williston location.the location is very impressive. The greenhouse was very full with plants; some of which were unusual. Aside from plants steeply priced, my biggest disappointment was with the lack of identification on 90%of their plants. If one would like to purchase seemingly unusual plant costing $ 50-70 they would love to know the exact species and variety of the particular genus. I hope this comment will influence proper identification of plants.

I used to like this company, but this last order placed comfirmed that I need to shop elsewhere. I purchased the Titan Eggplant/Pepper cages as they were touted as "designed by GSC." When they arrived, they were so poorly packaged that the boxes were banged up, holes, and tons of strapping tape to keep them together, fortunately the product was not damaged. Upon opening the damaged boxes on a big white label strapped to the "cages" was: MADE IN CHINA. Had it stated this on the website I would not have bought them. They would not take them back because I "changed my mind." I kept them and assembly is not easy and basically the product consists of: steel-core stakes with life-extending poly coated adjustable UV-resistant polyethylene rings (I paid a lot of money for plastic manufactured in China). I'll use them because I paid for them, but I would not recommend this item.

Placed an order on a Wednesday, their website says it will ship within 5 business days. When I followed up because there was no tracking I was told that my order would be delivered the following Thursday (which makes sense since we are local). On Friday over a week later my tracking said fedex still had not received my package and there is no estimated delivery date. Customer service said they have until the end of the ship window before it’s an issue which is 6 days max. They don’t count the order date because it’s after business hours, and they don’t count the day after that, so day 1 starts 2 days after the order is placed. One item is also on back order which is written in fine print, without any notifications through the check out process. Expect to get get orders in 1-2 months. Customer service also had a real attitude and didn’t seem to think there was anything wrong with the fact I was told my order would have arrived yesterday when it hasn’t even shipped. Proceed with caution.

As many have said on this site, Gardeners Supply has horrible customer service and bad delivery experiences. I do like their stuff but I continually have trouble with their site and their service. The latest involves a trellis I purchased. When I called to inquire about it (website order status has been “in process” for several days and I can’t log into my account) they rudely condescended to me about how I “pushed buttons without looking”. Just don’t buy from them.

We purchased the somerset metal raised bed. It was an absolute piece of junk. It took a while to get it delivered. The metal is so flimsy that it bows while trying to put it together. Some moron put the nuts on the steel with paint unevenly. This made it very difficult to put together. We did a review 5 days ago and it still isn’t available for others to see. I will never purchase anything from them again.

DON'T order online from this website. They supposedly messed up the credit card payment at the time of order, shipped the item anyway, then emailed me 2 months after the order had already arrived to tell me I need to give them my credit card number manually so they charge me again OR they will send my account to Collections. EXCEPT guess what? When I check my credit card bill from 2 months ago, the full charge from gardeners.com is on the bill. When I called back to show them the bill, they said that's not what happened on their end and I still need to give them my credit card number manually so they can charge me again OR they will send my account to Collections. DON'T ORDER FROM THIS COMPANY!

Absolutely one of the most repulsive, physically sickening places I've EVER, in ALL my 67 years on this Earth, encountered! Months ago, I went to the store (60 miles and hours of driving away) to look for a wheel for a cart that only they sell. The pompous, arrogant sales thing was as condescending as could be, as if I'd disturbed a private party or rest break, told me "We don't have any." So I asked if their other store, some miles away, might have. It got on the phone and called, told me that yes, "they have one". ONE? OK... I gave it a try. Not only did the other store not "have ONE", they had NONE! Wasted time and gas. Just recently contacted them by e-mail, via their web-site, gave them the full description of the cart and asked if I could order a replacement wheel. The reply? I'm going to give a "copy/paste" quote: Quote Unfortunately, we have not been able to find an order with the contact information you provided. Without the original order details, we are not able to sell parts for this product, and we apologize for the disappointment. I have found that a local bike shop may be able to solve the wheel dilemma. Please let us know if we can help you with anything else. Sincerely, Lisa Customer Service Gardener's Supply Company END QUOTE An "ORDER"? I didn't place and "order", I asked for information. "Contact information"? WHAT? Obviously they have the "contact information" because they replied to my inquiry. How I almost wish I could post the words, adjectives and truly despicable wishes and hopes I have for EVERYONE even remotely associated with this schlock operation. You'd have to be one low individual to find any redeemable quality about this place. Oh, and the "wheel"? Since Gardeners makes the carts, the wheels aren't "standard size", nor is the axle, so you can't just go out and buy any old wheel to replace the defective part. (I used to wonder why I'd seen so many of them at the local dump, often missing a wheel, if not some other part. Now I know: Pay 400$ to use until... Once one part goes, your 400$ is gone as well.) On top of everything else, looks like they can appropriately be classified as "thieves" because, well, it's all obviously intentional. (As they say in social media: hash-tag ProveMeWrong.) Going to Consumer Affairs, Consumer Protection and the Better Business Bureau with this now. I've taken MORE than enough abuse.

HORRIBLE, INEFFECTIVE AND INCOMPETENT CUSTOMER SERVICE My credit card number was used for an unauthorized transaction for $10.59. I immediately called to fix it and the guy i spoke to was very helpful, or so i thought. After giving him all if the info he requested, I was told that the order was canceled and my money would go back to my card. One week later & still no refund so I call back. Now I'm being told that the man I spoke with shouldn't have told me what he did (?!?) and that my money cannot be refunded until I talk to my bank (always fun)-basically I'll have to go through the nightmare of getting a new card. I've been patiently waiting all week just to find out NOTHING IS HAPPENING! I want to scream. Now i have to choose if $10.59 is worth the headache but i really don't want them keeping it... THEY NEED TO GET THEIR ACT TOGETHER AND ALL AGENTS NEED TO KNOW HOW TO DO THEIR JOB