Poor service I have ever seen. Please stay away this company
I am giving this one rating only for fooling the customers so cleverly by speaking nicely in the beginning. We shipped 5 boxes only used HOUSEHOLD items (all kids stuffs and our memories). From the day they agree to pick boxes from home they were giving only false PROMISES. They did not pick the boxes through FEDEX which they agree to do initially, later after making so many calls they arranged to pick through some other truck. While making payment they told us there is no hidden charges but after reaching Mumbai port they are charging us again for custom clearance which is highly ridiculous. We are writing so many emails and phone calls to Mr. Mushir Rangoonwala and Mr. Vineet ranjan, but they blocked our number . We are really scared how to get our stuffs from these heartless cruel service people. Highly unprofessional behavior is seen from each employee in this organization. If I do not receive my boxes, I wont leave them simply, I will lodge a consumer complaint against the company.
MJ
M J.
Fruad, Cheaters, Liars !!!
Recently their BBB ratings has been suspended on 19th Jan 2021.
I moved from US to India in Feb 2020. Before travelling, I hired services of Gandhi Shipping to ship 8 boxes of my household stuffs to India. Paid them shipping charges, and also bought "Total Loss" insurance from them which suggest that in case of any of the box is lost, they will pay me the amount equals to the evaluation of that box.(I can provide Invoice, Emails, Fedex Shipping Labels, Evaluation and packing sheet). They picked up all the 8 boxes from my US apt (in Edison, NJ 08817) on 25th Feb 2020 through Fedex. But when they delivered my stuff in India on 2nd July 2020, I received only 7 boxes. I contacted their India and US office and informed them about the lost box. They finally responded on 7th July that they have filed a claim with Fedex for my lost box and provided me the Fedex case number 0707402345. They also asked me for the value of the lost box and receipts, so that they can claim it from Fedex. I provided all the information to them. After following up for several days, they responded on 31st July that a claim of $300 is approved from Fedex and they will arrange the payment to me once they receive the check from Fedex. I asked why only $300 is approved whereas value of my lost box is more than that and also I paid the insurance premium based on that value. I tried to contact them on emails and phone, they ignored my calls/emails. Finally had a call with them on 7th Aug 2020, where they promised that based on evaluation, they will add some amount to $300 received from Fedex, and soon I will receive my claim amount. Again there were no updates from them till 15th Sep 2020, when they asked for my address for $300 check to be sent which I provided on email. Since then, they suddenly stopped responding to my emails and stopped picking up my phone calls (one of my US friend calls and texts them almost daily but they do not respond). Forget about my actual evaluation, they are not even sending me $300 check which they have got from Fedex. Its almost a year now, I have stopped doing follow-ups after 6 months and registered a complaint against them on BBB. They did not even respond to BBB. Just got to see that their BBB accreditation is now suspended effective 19th Jan 2021.
SP
Swati P.
I don't even want to give them this one…
I don't even want to give them this one star ,Gandhi shipping is such a hopeless service.
They do not have the courtesy to pick the phone an deal with the questions. They don't reply to email.
They charge you a fixed amount when you are sending your shipment from USA when it comes to India they again charge you for it . They are trying to extort more money . This is a worst service agency I heard about. Biggest mistake to have selected them for our boxes.
Very rude to talk no cooperation what so ever.
KK
Kannan K.
You guys are the best in not sending an…
You guys are the best in not sending an email about tracking the shipment and when I called you and one of you said it might went to my junk email, still I checked my Junk no luck, then I called you again you said I will receive an email immediately from Shradha .
Still waiting almost three weeks.
Some fool referred you to me,,
What a shame . Plz shut your business.
You are not capable of running this business
Do what you are good at ,,,
From my experience plz stay away from this shipping company.
NI
Nirupama
Worst Shipping experience - Don't know if I ever get my luggage
When you interact with Gandhi shipping US you will feel you are in safe hands. Wrong...don't believe that. We shipped our luggage Aug 4th 2020, till date no clue when we get our shipments. Every time you call them they will tell next 30 mins your will get your final delivery tracking. 30 mins you will have write on a wall only. None of their commitments are accurate.
Today they told me that my shipments were sent to wrong person for final delivery and they are coming back to their warehouse. Promised to give me a revised tracking by 3.30 PM, no clue. They even told me they can share he pics, none till date.
You will end up sending tones of emails, calling them all the times.
We shipped our memories, kids memories, books, TV...not sure if Gandhi shipping understand customer emotions to their memories.
Gandhi shipping - Please tell me when we will get our shipments.
ST
Sujitha T.
WORST Service... False promises Products are stolen And damaged
Worst shipping service .
I have sent 2 box worth of 3000$ from USA to India . They will promise it will get delivered in 4 to 6 weeks but it will not. False promises don’t ever trust Gandhi shipping Worst service .everyday you need to call them and send an email there will not be genuine reply .My package got delivered after 7 months .the products in box 1 are completely got damaged (bitten by rats),broken, stolen etc and branded products are missing worth of 1500$.
If you call them they will place you on hold for more than an hour and call will get disconnected. They are not worth of running a business .
My kind advice please ever don’t send any parcel with GANDHI shipping.
Response from Gandhi International ShippingDec 2, 2020
Good Evening Miss. Sujitha Thiruvengadam,
Thank you for writing a review, I sincerely appreciate you bringing this issue to my attention.
I'm sorry to hear you had such a frustrating experience trying to get in touch with our customer service team, that's not what we like to hear. We've listed our available hours more clearly on our 'Contact Us' page and on social media. If you ever need assistance at another time, you can drop an email on the [email protected]. We'll reach back out to you first thing the next business working day.
First, we will investigate your problems/queries/questions. Be rest assured, we shall get back to you with an appropriate resolution.
Having a business with you, means a lot to us. If in case, if you ever have additional feedback against how can we improvise while dealing with patrons like you, please don't hesitate to email me anytime.
Your feedback is highly valuable and noticeable for future endeavours.
Thank you,
Aadil Mansuri
Office Manager and Customer Support
Gandhi International Shipping, Inc
Bonded & Insured Licensed Freight Forwarder - FMC # 015083NF
Email: [email protected]
Website: www.GandhiShipping.com
AS
Apurva S.
Never got my luggage- worst shipping experience- don’t book their services
My worst experience with a shipping company till date.
I was shipping a few boxes from Berkeley to New Delhi and they misplaced one of my boxes which ended up with another one of their customers in Germany.
Gandhi shipping representatives never helped me retrieve this box even though it was misplaced due to negligence at their end. They became completely unresponsive to my enquires and I never got my box back.
In short they are highly unreliable and unprofessional. Ideally they shouldn't be running a business.
My recommendation is NEVER book their services.
Response from Gandhi International ShippingDec 2, 2020
Good Evening Miss. Apurva Srishti,
Thank you for writing a review, I sincerely appreciate you bringing this issue to my attention.
I'm sorry to hear you had such a frustrating experience trying to get in touch with our customer service team, that's not what we like to hear. We've listed our available hours more clearly on our 'Contact Us' page and on social media. If you ever need assistance at another time, you can drop an email on the [email protected]. We'll reach back out to you first thing the next business working day.
Meanwhile, it became strenuous to check and authenticate the consignment details which relates with you, kindly provide us with the following information over the email,
Complete Name:
Mobile Contact#
Email Address:
Address of consignee:
Address of recipient:
First, we will investigate your problems/queries/questions. Be rest assured, we shall get back to you with an appropriate resolution.
Having a business with you, means a lot to us. If in case, if you ever have additional feedback against how can we improvise while dealing with patrons like you, please don't hesitate to email me anytime.
Your feedback is highly valuable and noticeable for future endeavours.
Thank you,
Aadil Mansuri
Office Manager and Customer Support
Gandhi International Shipping, Inc
Bonded & Insured Licensed Freight Forwarder - FMC # 015083NF
Email: [email protected]
Website: www.GandhiShipping.com
MA
Majed A.
really in the beginning when I brought…
really in the beginning when I brought my car to this office I was worried cz I saw the reviews here and some people they didn't recommend them but when I shipped my car from Gandhi international shipping from Chicago to Saudi Arabia they were so nice to me and explain everything to me too . they told me its ganna be delivered in tow months and really it happened and I found everything in my car . thanks Mushir and Azeam for great service and really recommend friends and people to do deal with you