Gander OutdoorsReviews of ganderoutdoors.com

Once again their computer is down .. no fishing / hunting license, 3rd time they have told me it's up and running when it's not, ( I called twice for a fishing license and stopped on way home today for hunting tag ) was told when I called it was up and running, a box of 22 lr that's normally 5 bucks is now 16 dollars, crooks , will never set foot in there again

Waited a month for a pair of waders that did not fit. Talked to customer service and asked for a return shipping label at my cost, they said I would have it in 4 to 5 business days. Two weeks later no label. Sent an email to the CEO who advertises 'I or my team will answer every question promptly because I care." A week later, no response. Cabelas, you just got my business back.

We bought a camper from Gander. In one week our furniture started peeling. We took the furniture back to them. They assured us they would fix it or give us new furniture. It has been 2 months and they have done nothing. We have called them multiple times and they havent even got an estimate for fixing the furniture. Buyer beware. Dont buy anything from them. Horrible.

This is the worse store ever. Customer service sucks. People do not care and good luck getting a hold of the department you want to talk to.

I ordered a jackknife sofa from Gander RV & Outdoors on August 20, 2020. It is now September 9, and no delivery, or even any news on a shipping date. After 3 phone calls to Gander RV & Outdoors, I finally cancelled the order. This company wasted no time charging my credit card, but gave me a big story on how they have to go through a “big” process to cancel my order, and credit my card. Said they put in a request to cancel with the manufacturer, and if I didn’t hear anything in a few days, to call them back. Customer Service indicated their manufacturer was based in Chicago, and that this item was a “made to order” product (not true). I ordered the exact same thing from Wayfair today with 2 left in stock, and guaranteed delivery by September 28. Looks like Marcus didn’t do much to improve Camping World, or Gander Outdoors, he just made things worse! Will never purchase another item from either company again! I would highly recommend anyone looking to purchase recreational, or outdoor items, to do so, through other sources. You’ll be happy you did!

Purchased our 2021 Heartland Mallard M32 June 18, 2020 immediately had issues with the service department, a simple light cover not installed from MFG & we still don’t have one, AC and heat coming on at the same time, easily repaired, 2nd ac for bunkhouse purchased and installed, The service after the sale is horrible in our Augusta Ga location, I even entered a complaint online to the VP, the guy that called to follow up was completely rude, so basically the I don’t care attitude after the sale starts at the corporate level. We love the unit, hate the service department, so take my advice and purchase elsewhere. The retail side of the store is great, from the store manager to the cashier, their service department needs major customer service training, telling the customer the truth is always better than telling us what we want to hear.

I spent several weeks back and forth with these people and had a deal negotiated in writing via email and was ready to drive down and pick up the camper this weekend. Unfortunately they weren’t able to honor the deal, instead hiding behind a “corporate decision” to raise the price of the camper several thousand dollars. The manager called and left a non descriptive voicemail saying they can’t do the deal and it was out of their hands, etc. He didn’t explain how much it was or even ask if I was still interested. “Good luck let us know in the future if we can help” No return phone number. No indication of how much the price was changing. No inquiry of my continued interest in the camper. Just some blabbering nonsense.... oh and a HARD INQUIRY on my credit. Thanks for that ! In the voicemail I was apologized to. Usually people apologize when they make a mistake. This wasn’t a mistake it was a greed based decision to back out of a deal last minute and put profit over customer satisfaction. To me, that is a huge red flag. I have no problem spending a little more but It won’t be at any camping world or gander outdoors.