Tim
There's a pattern of poor customer service here...
The sales associates and cashiers are nice, but their customer service is nothing more than a game of hot potato where they pass you from place to place until you finally give up. I stopped at their store while on my way to work in Upstate New York for some simple hiking equipment that I was going to use for the next day off. I picked up about $120 worth of gear, and the sales associates were very nice and helpful, as was the cashier. However, none of my cards worked: not two of my credit cards, not my debit card. The manager took her time getting to the front to look into it to the point where I was pacing and the cashier was apologizing, proclaimed the register to be working fine, and had little else to say. The cashier (not the manager) suggested another register, and so that's what we tried, with the same result, but by then the manager had disappeared, so the best I could do was leave the store empty-handed and arrive late for work. I wrote to their corporate customer service department to report this, but received no response. A week later, I tried it again, thinking that maybe the registers were down (I use these cards all the time, and since then have been to multiple restaurants, made multiple Amazon purchases, and even rented a car using all of these cards). Same result. The manager was again only minimally helpful, and I was again late for work due to the ten minutes spent at the register. This time I later attempted an online chat with customer service, but was told that this option was only for online purchases, so I called their number directly, where I was told it was a store matter. They emailed the store to report my complaint and to request that they contact me (I was cc'ed). It's been over two weeks now. No word. I went to their competition, and made the purchases I needed (using the cards that failed at Gander). Despite how nice their associates were, what good is this place to me if my money is no good there, or, for that matter, apparently not even wanted there? I would've been fine with just a simple "we don't know what's going on", or "we've been having problems with our card readers" or something--anything. The message I got instead was "screw off...we can't be bothered with you" and "we're just going to ignore you until you go away".