GamesworkshopReviews of gamesworkshop.com

Niemals eine SEPA Lastschrift erteilen, das Geld wird mehrfach abgebucht. Wenn man dann die doppelte Abbuchung zurück zieht (wie vom Support mitgeteilt) wird einem mit einem Inkassobüro gedroht. Böse Menschen würden darin den Versuch sehen, die Einnahmen zu erhöhen...

Every time I've tried to buy something from their website, they always (always) manage to mess up the order, don't send it on time, there's always some sort of drama with UPS, or Royal Mail, or whatever. They never let you know, they never offer any sort of reason, just don't tell you until you notice it's been 15 days and send them an email. The lastest was an order on the 29th of November, that after 15 days it hadn't arrived. I email, they say 'sorry' and ask if I want to have a replacement sent. I say yes. No reply. A day later I email again and turns out, suddenly, it's out of stock. No explanation, nothing. Their customer service is a joke, the company is a joke and they're too comfortable due to basically having a monopoly on selling the figurines. Just go to the shop and get it in person or of off eBay.

Games Workshop does not care about their customer, even when they spend significant money on their overpriced products. The justification from the in-store team is that you are paying for the service. This is agreeable when in-store. The staff are dedicated, knowledgable and helpful. But online, they take a minimum of 4 days to reply and always have their (we are under heavy load auto reply on). The staff does not supply useful information and despite the day day turn around (which is very long for this day and age) The orders are often not even dispatched for 5-10 days after ordered and the shipping takes 2-4 weeks on average. GW start caring about your customer.

Habe etwas vorbestellt, und laut Mail würde es am Erscheinungstag geliefert werden. Alle Drittanbieter haben das bereits verschickt nur Games workshop macht nichts. Bestellt daher lieber die Drittanbietern, dort ist es günstiger und zuverlässiger

I once loved the hobby and the game, now Games Workshop has killed my love for the hobby. Their desire to copyright every single thing they create despite taking many of their inspirations and products from other sources was the first nail in the coffin. The ridiculous price hikes where the second and the final nail was the taking down of amazing fan created shows to profit from them themselves from and exclusive service using others creativity. I will never ever go back to this company due to it's greedy, money grubbing practises and can't decide whether to sell what I have or simply burn it to prevent others having to pay anymore for these products.

Staff at games workshop 5/5, billing team have helped me 5/5. I don’t want to write a negative review given my love of GW however... my issue is this. Covid pandemic 2 years on, GW are making it harder for me to bring people into this hobby and now their purchase queue system is a real issue. The idea to queue up online for a product is just plane wrong, I am 100% against this as it makes me miss out on the boxset and I can’t browse the website.GW had issues with the indomnitus box set and to be fair during the pandemic they did a make to order for their box sets. However the beast snags boxset was sold out, pretty much unobtainable and look that’s it, it can never be got again. The new kill team 2 box sets will also be limited edition and the new HH is rumoured to be the same. I already know that with this queue system I won’t be able to get a box of this, GW for some reason don’t want to made to order versions As their business strategy they don’t want to produce more box sets. I believe their market strategy is driven by their share price like with Lego so they want to produce less to keep the hyper inflated demand going. I am giving you a negative review as you don’t want my money, you make your box sets unobtainable and you won’t listen to reason. I want new people to the hobby to read this review and understand the issues before investing in the hobby. I have good income and I spend a lot of money on your products, from GW to forge world however I am starting to feel somewhat betrayed. Your products are amazing but your business strategy is capping your player base, and not giving the consumer what they want. What you now have is a system where we fight each other for a boxset you choose to produce less of, with no way for people to obtain this. You made it shear luck to buy your boxsets using a broken system likes bricks and mortar shopping market queue and forcing people on a system where just by chance you can get your product. Shame on you.

High demand item - sold out instantly on initial release and was clearing out quickly in independent retailers. Games Workshop then announced they had additional stock that could be pre-ordered - adding the product to their store once again. It was at this point that I made my order, two weeks later they sent out an e-mail apologising for the delay but assuring that it would be sent out in good time. A month after ordering they sent out another e-mail saying sorry, they'd made up the fact they had stock and that they'd be refunding my order, by this point all stock with independent retails has naturally depleted. Games Workshop sell all of the stock within this box separately and could have made customers making the orders right by offering them the combined products at the original price of the Piety and Pain box set but they don't care for customer service, they just want to turn as much profit as possible. Their customer service teams just say there's nothing they can do.

After a month of waiting for my order, as it was postponed week after week, their customer service has the nerve to decline my request for a refund and tell me "it's on its way now, it will arrive next week". They blame the delay on Brexit, but other UK-based retailers have somehow managed to deliver my parcels within a week, while Games Workshop apparently believes FIVE weeks is completely acceptable, as long as they give a weak apology and a vague promise. Absolute disgrace of a company that treats their fans like dirt. I highly suggest you use third-party retailers such as Element Games instead of their garbage service.