Games Workshop make the best model soldiers in the world.
Gamesworkshop (gamesworkshop.com) has 54 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 28 reviews with 1 star · Clear filters
Nicola
Ordered a new product release and only got half of the items in the box. Contacted customer services and it is now 3 months on and I still don't have a replacement! How can a new product be missing parts!! Getting absolutely nowhere with this, I want my parts or a full refund
tye
Rip off prices for a start. There customer service is terrible they don't give a hoot about customers they just want your money, I ordered I item from them and the package was empty, i contacted Custer services who were not interested in my problem even though it is the retailers responsibility to ensure a package reaches the buyer, very bad experience..
Charlotte
They demonstrate a lack of concern towards their customers. They can at least attempt to prevent scalpers from purchasing large amounts of their stock. At the end of the day, loyal customers like us suffer. I don't want to give a cent to the insufferable scalpers.🤯
Eamonn
Ordered leviathan on June 10th and got an email saying it would be shipped within 13 working days. Was hoping to get it when it released on the 24th but no big deal. 13 working days go by with nothing from GW. Contacted customer support and got no reply. They still haven't replied to that email and it's July. Tried via live chat 2 days in a row and got a response on the second day saying it'd hopefully ship by the 30th. Do yourself a favour and buy from 3rd party stores. You'll pay 15-20% less and they'll tell you when your order will arrive. Definitely won't be buying direct again. Update July 7th My order is still in France. Customer service haven't responded to emails from over a week ago. Top tier logistics on display here. Update July 11th. Order has falsely been marked as delivered on the 10th. I work from home so I was here all day and it wasn't. GW say up to 10 working days to investigate.
Richard F.
Just announced that loads of models people have spent 100 maybe even 1000 of pounds on will be useless and won't have rules... I'm gobsmacked how little they care about the customers and fanbase....
Marc R.
The amount of times that releases sell out in minutes only to show up on other marketplaces double or triple the price is remarkable, they show no interest in preventing bots from buying all their stock and having their goods scalped. Meanwhile, their stores and retailers get vastly hosed regardless of demand. They throw away money to keep their fomo narrative, and totally disregard their customer base.
Greenwich F.
Don't make enough product to fulfil demand and then try to sell you something else when enquiring about it. Predatory and just not good at business.
Xophe
My order was placed on 25/01. Since then, it has still not moved. I wrote to the support on February 3rd to get more information. They replied on 8 February that they had to open a ticket at their warehouse. As of this notice, no information, no movement of my order. For a first order, this delay and lack of responsiveness is quite disappointing. What a customer wants is information and clearly Gamesworkshop does not give any.
