a B.
Nope nope nope
Nope nope nope, stay far away. I ordered a simple Terraria server and paid the extra cost for a dedicated IP address. They initiated my server and notified me that it was online, but I noticed that my IP address was not dedicated at all, people were accidentally joining my server when trying to connect to another Terraria server on the same IP! I contacted support and they stated that dedicated IP addresses can take some time, but didn't provide and explanation as to why this isn't noted anywhere in the order process. They said it can take 1-2 days. I waited a week, no updated. I e-mailed, they said sorry just give us a bit more time it will be ready soon. Another week goes by. Nothing... Noticed that their site says 24/7 support... yet when I opened their support console it says "support is away" How can support be 24/7 and be away? HMMMMM... seems fishy... much like my entire transaction. Not recommended!
Response from GameserverkingsFeb 21, 2019
Hi there, I'm very sorry about your experience with Gameserverkings, as you can see by the other reviews on this page this is a very rare occurence. Usually we are continuously praised for our great customer care. With that being said, I want to make sure that each and every customer is happy. So I had that IP issued for you as soon as I was made aware of the situation (2 weeks ago now). I've also given you 3 months free hosting on our platform, along with a free upgrade to double the slots. I've been trying to get in touch with you to make this right through our ticket system. We'd love to see you happy. :) Please get in touch. All the best, Rene CEO