Gameserverkings is a leading provider in game server hosting services. We operate our own fully global DDoS protected network and provide shared, bare metal, and colocation hosting solutions.
Gameserverkings (gameserverkings.com) has 407 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Johnathan P.
Tried cancelling my service because servers are garbage and crash constantly, but was told I could not get a refund. Stay far away. The UI leaves much to be desired also, oh and also Customer support is as helpful as sticking in the eye and a 90-year-old senator that does know where he is.
Bellaa
My server crashed all of the time. GSK claimed their software/hardware is outdated and they were searching for alternatives. The service provided was so bad that the day I switched hosts, my server wouldn't even load. Customer service was usually helpful, sadly the actual service was garbage. Don't waste your time or money.
X OH S.
Would not recommend this provider for Rust server hosting. Had bad experiences. Prices are great, but that's it.
Response from GameserverkingsNov 17, 2022
Hi there, After reviewing all of the correspondence you've had with us (that I could find to the best of my ability, since the email provided isn't what was used for your GSK account), I see that the most recent support tickets were submitted nearly 7 months prior to this review when you cancelled your service and requested some billing changes. All of your support tickets were answered promptly within a few hours - barring one that spanned a few days due to an issue with our London datacenter over a year ago. That issue was resolved long ago, and our London datacenter has improved immensely since. I don't feel that this review contains much relevance as this was an edge case situation that happened over a year ago, but nonetheless I'm sorry that you did not have a great experience. I'd be happy to work with you again should you ever want to give us another shot. Regards, Dristen M General Manager
Maikan B.
Its been really hard to play. Its crashing and lagging. I took the best they could offer and 3 weeks later its really problematic. Right now my server doesnt exist anymore. It was working just fine when I woke up I went to make myself a coffee I came back There's nothing left. I've been waiting for an hour now in the help chat with the tech support and noone came yet
Cold
TCadmin login credentials sent to my email did not work. Was unable to log in to the game server; continually got a message about a server update being required. Did not receive a response from their customer service, which if actually running 24/7 is severely understaffed. I requested a refund...we'll see if I get it.
Response from GameserverkingsAug 2, 2022
Hi there, I'm sorry to hear about your experience with Gameserverkings. I can assure you that our support team is available 24/7, however this does not guarantee an immediate response depending on the current support queue. We always do our best to get back to everyone within 15 minutes. I've tried to reach out to you regarding this, but got no further response. If you provide more details, or contact us via our live chat or ticket system, I'd be happy to look into the technical issues further and assure that you've received a refund. Regards, Dristen M General Manager
John C.
Iam Writing this review as in March/16/2022. This service is a joke always blaming the other company as in steam for there mistakes . Ive showed file after file to these people even steam and its a back and forth thing between both of them I rented a server from these people then after i rented one well i changed accounts due to some issues so as in new files new profiles new pc new everything well see even steam told me its the server files that they dont wanna work and put the right user name files in so now when i log in it lockes me out due to that my old name still keeps pooping back up on to the txadmin when i sign in so the old name keeps pooping up even when i got a new router the hole nine and steam i showed the files to even said its was game server kings when you log in as your new person it keeps backing up from there files as your old profile name because they never fixed it now iam in a loop deleted all my Crap for 4th freaking time due to these people then on top they take my gpu files and make them null but on my other games my gpu is not null yeah they play to much lieing all the time BBB time ive sent lots of inside pc crap to to these people and the issue i see while lgoing in on my server it keep throwing me back to my old name and i know for sure its not files on my pc when i got a new internet company new router new emails new files new all but when i log in on TxAdmin it even in plan site shows my old user name then it goes to tries to switch to my new user but it wont but here the thang how can this be with all new everthing and nothing go backed up nothing from my old pc to the router so there is no way its my pc steam even said its GSK fault not theres iam in my right name and all its them not fixing messed up files in there program in wich they say no its steam no its Gsk well i dont know if ill be back how crappy this service is i rather run my own off my pc then runing through them they a joke in a half always cannot do what needs to be done ive sent them file of logs on whats wrong and tell me figure it out on my own i really never had so much problems with my pc going to null with them while playing on there server and all donot recommend these services to anyone ive never had any server issuies on my pc intill i got with them. My pc never ran null and my pc never had my old server files or anything added so there is no no way in fact not even steam said theres no way it should pop up under that old name unless they did not redue it in the file even when runing your own services you have to make changes and take old names and that out and all and these people don't wanna do it i know what the issue is but they trying to lie to me and say other wise threating to shut services down due to me always bugging them to do there job as in you go file change my old name to new one duh even states in runing your own rust server how todo it even done it but i rather rent a server iam tired of the run arounds now the BBB is getting called today and my lawyer iam finding out all about this crappy company that make lies to you just to get your money no help on any side at all steam or them even have prrof of steam showing file to them they even said GSk never changed the files like you are supposed to do when you run a server thank you all for the help its just wierd never had this pc or router or internet provider or anything connected to this pc. ive sent request after request and they blame me for logging in under that old name when ive never added or anything my old files from steam or my old server my files are new so i dont understand why or how gameserverkings keeps pulling files from my old server when i used to host on my own router now its iam renting and the files even popping my old files from they old server and i dont under stand how when i never backed up or anything on this iam not sure what todo because i log in under my new name like always but some how in the txadmin files it shows me loging in as my old name in wich ive never done or did because iam not stupid todo so iam trying to figure out how or why these old files got here when nothing from my old pc was added not even the emails or steam but it shows old profile name still but iam under my new name so dont understand why or how this could of happend
Gamer G.
SCAMMER ALERT!!!! They will steal your money from your credit card every month long after you stop using them. You can not cancel subscriptions or remove your credit card info from their website client area !!! Avoid like the plague! You have been warned!
Response from GameserverkingsDec 21, 2021
Hi there, I'm very sorry to hear that this has happened to you and I apologize for any inconvenience this issue has caused. However, I can assure you that we are the farthest thing from scammers. We take personal information protection very seriously, and we actually do not store any of your payment information directly on our website. Everything is stored with our payment processor, Stripe, which we can have removed at any time. Cancellations may be processed at any time as well. Could you please reach out to us via a support ticket on the Gameserverkings website? We would be more than happy to help assist you in getting your subscriptions cancelled out properly and refunding any charges that should not have been taken. Regards, Dristen M General Manager
Phillip T.
ordered a 3 month server for us and uk both servers keep crashing asked for a refund and was told no this has been happening since day one
Response from GameserverkingsSep 12, 2021
Hi Phillip, I'm sorry that you've had a negative experience with our services. Your two servers in question were both being limited for going over the resource limitations. We offered you an extensive list of ways that you could reduce your resource usage and make sure the servers are always in compliance. As far as we are able to see, nothing on that list was attempted, and our support team was only met with hostility in your following responses. We have thousands of active services, some of which occasionally run into issues such as this due to server mismanagement or misconfiguration. I feel that we offered you some great resources and our full assistance that you chose not to utilize. I feel that this review is incredibly unfair, and does not accurately represent the experience offered by our company. We would be happy to assist you in resolving the issues with your services, so if you change your mind please contact via any of our 24/7 support channels. Regards, Dristen M General Manager
