GamercraftReviews of gamercraft.com

Response from GamercraftNov 9, 2023

Olá, Somos uma plataforma que leva as regras muito a sério, e sempre procuramos manter a integridade competitiva nos nossos torneios. Para isso temos uma inteligência artificial junto com uma equipe dedicada para checar os jogadores e conferir que todos estão jogando dentro das regras. O seu pagamento não foi realizado devido a um banimento atribuído a sua conta por motivos multi-account e smurfing que é contra os nossos termos de serviço. A conta 'capadegrilo' e a conta 'Pedrinho07' ambas utilizadas por você Sendo assim, o seu banimento é permanente e irrevogável. Sentimos muito, mas as regras devem ser aplicadas a todos os jogadores sem exceções! Atenciosamente, Equipe de Suporte Gamercraft

Response from GamercraftMay 23, 2023

Greetings, Thank you for your follow-up feedback on Trustpilot. We have thoroughly reviewed your account and the concerns you raised regarding your ban from the platform. Upon further investigation, we acknowledge that there was an error in our initial assessment, and we have removed the ban from your account. We apologize for any inconvenience this may have caused you. We appreciate your understanding and patience throughout this process. We value fair competition and strive to maintain a balanced and enjoyable gaming environment for all players. Once again, we apologize for any confusion or frustration this may have caused. If you have any further questions or concerns, please do not hesitate to contact our support team. We are here to assist you and ensure a positive experience on our platform. Thank you for your cooperation and we look forward to seeing you back in the game. Best regards, Gamercraft Support Team

Response from GamercraftSep 9, 2026

Five accounts and bonus-credit farming is the stated ban reason in your review. Multi-account and bonus abuse flags are integrity actions. Open support on gamercraft.com with your username. Cheater Status appeals cost $15 (refunded if you win). Support confirms if that path applies.

Response from GamercraftApr 10, 2023

Hello Leonardo Silva, We do not block accounts purely for not playing ranked. We have strict anti-cheating guidelines in order to prevent smurfing / cheating and to maintain the highest levels of competitive integrity on our platform. If you believe this was an error, please feel free to reach out to our support team through our website and they will be more than happy to take a further look into your case.

Response from GamercraftApr 7, 2023

Hello NyctoPhile, I'm seeing here that you have successfully received $473.00 since your time here of being a Gamercraft member. The timeline of 5 - 7 business days is always said as an average, which means, it can be less than that amount of time, or more. For your currently requested payment, it has not been 30 business days. Additionally, we have always been upfront and have disclosed the reasons for any payment delays in the past and will always continue to do so if that is the case. Support has recently been upgraded to go through a chat bot first, so as long as you answer the prompts correctly, your case would be transferred over to a live agent who will help you directly with your issue. We are continuously working to increase efficiency for all sectors of our company, which also includes payouts and support and can assure you that as we continue to grow and expand, our efficiency will only increase and improve.

Response from GamercraftMar 3, 2023

Dear Rooster, Thank you for taking the time to leave a review on Trustpilot. We appreciate your feedback and are sorry to hear that you have not yet received your payout. Upon reviewing your account, we can confirm that your payout was processed on February 7th. Please note that it can take several business days for the funds to appear in your account, depending on your bank's processing times. If you still have not received your payout after this time, please don't hesitate to reach out to our customer support team. We'll do our best to investigate the issue and help you resolve it as quickly as possible. Thank you for choosing our service, and we hope to have the opportunity to serve you again in the future. Best regards, The Gamercraft Team

Response from GamercraftMar 30, 2023

Hello, We recently revamped our support system and processes. If you feel this was a mistake, you can submit a ban appeal for our support team to review. Please note that there are no support means handled through our Discord and must formally be done through our support system process. Thank you

Response from GamercraftMar 30, 2023

Hello there, During this time we did a major revamp of our support, which included adding a new support platform and changes to our processes. Support is not handled via social platforms, including Discord. I would advise to try and reach out to support to submit a ban appeal through our new support system.