Weslei B.
no answer after unfair banning
I'm WesWeiss. On Aug 10th, 2023, I got an e-mail from Gamercraft telling me my account had been banned. They justify it accusing me of smurfing. Smurfing is when a high elo player creates new accounts to rise their elo and make profit or just cheat the matchmaking game system. What Gamercraft didn't see while investigating (or their algorithm is not efficient enough for that) is that I have been using the same account since season 7 of League of Legends (over 6 years now), and my scores have been consistent (unfortunately) since then. Never have I ever used any kind of cheating method, or tried to manipulate my results, but somehow, Gamercraft believes that what has been the same for more than 6 years is now intentional... I have been playing their tournaments for a few months, have spent real money on them, including a subscription, and won some. But now, for some weird reason, they won't let me play anymore, nor answer the ticket I've sent them about it (46237) Now, it's been a month since my banning and I don't have an answer. none of my emails or tickets were responded, nor has Gamercraft given me any attention.
Response from GamercraftNov 8, 2023
Hello, We are a platform that takes the rules very seriously, and we always strive to maintain competitive integrity in our tournaments. For this we have an artificial intelligence together with a team dedicated to check the players and check that everyone is playing within the rules. Your ban was for reasons of elo sitting and smurfing, since your game statistics are much higher than those of a bronze level player (smurfing) and, despite being a very strong player, you lose matches intentionally to not leave the bronze which is configured as a elo sitting. Therefore, its ban is permanent and irrevocable. We are sorry, but the rules must be applied to all players without exceptions! Sincerely, Gamercraft Support Team




