Gallery FurnitureReviews of galleryfurniture.com

I have ordered a clock & fragrance online, which cost me $469. By the time I made the order there wasn’t anything mentioned about any delays due to pre order or restocking. Even after I placed the order I haven’t heard from them, nothing at all. So, after 5 days I sent an email inquiring why I haven’t receive any shipping information. Then they said one of the items are on back order (clock) and will receive early April, other one will be restock on that week and will be sending as soon as they get it. I have waited 2 more weeks to get any update and requested for a cancellation. Then they said my order is partially shipped and I get it in next 5-7 days and the back ordered item is delaying in 4-5 more weeks. I insisted on canceling the order of the clock since the other item already shipped. Then they said they will let me know once refund processed. I had to write them asking how long it takes to process the refund. Then they processed the refund. Also, I have asked for tracking details of the item they already shipped. Shocking thing is they haven’t even shipped that item even though they said they did. They shipped it after 5 days on the same day I have requested tracking details. That was very disappointing.

Cheap Chiness product disguised as Italy furniture. Still pissed every time I see my dinning table and the nerve of them asking me to pay $699 to fix. Bought a dining table that extends used one and all the glass shattered on one side. Also got a center table pieces keep falling off.

I went to gallery furniture and bought a couch and got love seat free I asked salesman if the furniture was leather four time s he told me yes the furniture was on clearance .It was delivered same day I looked at label today and said it was man made materials And made in China

I’m beyond unhappy with my experience today. Over the past four years, I have purchased three sofas from Gallery furniture. The disadvantage of switching apartments and needing a smaller sofa or a chaise on a different side. I love that they have same day delivery. Two weeks ago, I purchased a couch that I am just not happy with. I feel the quality could be better. I decided to utilize the 15 day reselection period that Gallery Furniture clearly advertises having. After going in, it is quite obvious that they advertise it...then treat you like a leper if you try to use it. I was treated like I was doing something wrong and like they were doing me some huge favor, despite the fact that I was purchasing a more expensive sofa. I knew there was a 10% restocking fee and I was fine with that. But I didn’t expect to feel like a lesser customer because I was making an exchange. To hit this point home, I was told by my salesperson that Matress Mack wasn’t mad at me, he was just “intense” and like that with everyone. Well, you having to tell me that he wasn’t mad at me clearly indicates how you think it came across. And did he ask why I wanted to exchange or why I was unhappy with the original purchase? No. Did he care that I was willing to spend more money on the new couch? No. I guess the money they had already gotten out of me was enough. Who cares if I was happy or willing to spend more to be truly satisfied? My original sofa was $1,100. I received $100 off, so paid about $1,100 total (once the taxes were added). The sofa I was exchanging for was $1,499. I was told that I could not use the $100 coupon that had been emailed to me for the exchange. Okay. With taxes, the new sofa would be about $1,623 (plus the 10% restocking fee of $100)...so $1,723 total. As far as I know, $1,723 minus the $1,100 I already paid would be $623. I was told I needed to pay $723 for the difference because they couldn’t give my original taxes back. What? In addition, I was being given a floor model because the sofas were out of stock. I was fine with that, but you couldn’t give me $100 off on a sofa that other people have been sitting on and touching? I could have possibly overlooked this if I had been treated with any sense of courtesy instead of being treated like a nuisance. If you don’t want people to utilize a 15 day reselection period, then don’t offer it. Ashley furniture has a 30 day return policy (and you can actually return it...not just exchange). And I was giving you almost twice the amount I originally paid, so didn’t I deserve the respect of a paying customer? Was that additional money not worth a little extra of your time? And if not my money, my satisfaction of having a couch I like as your customer? I ended up leaving in tears and stuck with my original couch (which I hate and think is of horrible quality). So disappointed. I will not purchase from Gallery Furniture again.