GalartsyReviews of galartsy.com

Got a starry night watch, took ages to arrive and it broke today after 2 weeks. Just stopped working

de schoenen zijn erg leuk maar helaas te klein. ik zou graag een maat groter nemen. Hiervoor heb ik al 3 mails gestuurd voordat ze reageren. de reactie is niet duidelijk en moet mijn schoenen terugsturen naar USA vanuit Europa, waar volgens de site wel duidelijk een winkel is in de VK. De verzendingkosten zijn 53 en mijn schoenen hebben slechts 75 euro gekost. Ik wacht nog steeds na 10 dagen op antwoord op een andere oplossing. De communicatie loopt traag tegenover andere online shops. Intussen heb ik al 10 mails gestuurd voor een antwoord

My Van Gogh-inspired sneakers were very muted/washed out in colour and not at all what the photographs promised. I started the so-called "hassle-free" returns process on 5th May, but 3 emails to them later, I still have not received any response or information about to which of the 3 addresses I am required to return my order. Returns are supposed to be sent within 14 days of receipt, but how can that happen when the customers do not get the information they require? I would not recommend this organisation.

Do not order unless you are absolutely, completely, 100% beyond-a-doubt positive you know what you are getting beforehand. I ordered a handbag which was fine, even if the construction wasn’t the best. The colors, however, were not as depicted in the online photos so I decided to send it back. I had to pay almost the cost of the merchandise itself to pay for return shipping to China, but I didn’t know what else to do with it and just wanted it gone. Then, about 9 months later, the package shows back up in my mailbox, apparently unable to be delivered. I wrote the address down just as it was sent to me and even showed it to the postal clerk to be sure it was right. The item originally shipped from the U.S., so I don’t know why I couldn’t just send it back to that address. Please, for your peace of mind, read their (absolutely terrible) return policy and be ready to end up with an item that doesn’t meet expectations.

Their customer service really lags with responding. Id rather have my bank dispute it and get my money back than deal with an unnecessarily drawn out attempt to work with them.

They sold me an item they didn't actually have in stock, shipped the partial order, denied not sending the other item for three months, and only finally gave me a refund after I proved they didn't even have the item to ship when I ordered it. Then a customer service agent name Veir insulted me for my trouble by calling ME unprofessional? I don't get a check from Galartsy... I was stolen from by them, and it took me months to get my money back and the Veir tried to make ME feel guilty? Bananas. Do not purchase. The products are fine, no complaints. The customer service though is the WORST.

Their customer service is appalling. I’ve been waiting 2 weeks to hear back about an exchange as the shoes didn’t fit properly. The shoes are nice, I can’t comment on the quality as for obvious reasons I haven’t worn them. But my god it’s impossible to get a response. I’m also convinced the number on their website in the US isn’t actually set up to receive calls as I’ve tried several times and get the same AI voicemail response.

The size of the shoes is not correct, it absolutely doesn't fit the size advertised, wrote multiple emails for refund but nobody never answered, absolutely not recommended!