GalartsyReviews of galartsy.com

Ich habe 2 Paar Schuhe bestellt in 2 unterschiedlichen Größen. Daraufhin habe ich ein Paar behalten und wollte das andere zurückschicken. Neben den Retourkosten, die man selbst Tragen muss und durch die Lieferung in die USA nicht gerade gering ausfallen, habe ich bis heute nicht das Geld für die zurück geschickten Schuhe erhalten. Auch nach wiederholter Nachfrage habe ich keine Rückerstattung erhalten. Die Schuhe an sich sehen gut aus, aber sind sehr schlecht verarbeitet. Bereits nach 2 Monaten tragen gehen sie an manchen Stellen kaputt. Insgesamt würde ich trotz des guten Designs nie wieder bei dieser Firma bestellen, da sie weder Preis-/Leistungstechnisch noch Qualitativ überzeugen konnten. Auch der Kundenservice lässt sehr zu wünschen übrig.

Terrible customer service. They either take ages to reply or don't reply at all. Very little information is provided about how the return process works. I have been sent a link to their policy twice, which doesn't work. The return has ended up being costly from the UK, so unless you are absolutely sure about sizing do not bother!

I love the trainers I ordered from Galartsy. I made sure I understood their Returns Policy before placing order as am sometimes a size 4 or 5(UK). I sent 3 emails, the first of which was in the policy time frame. I'm now confirming my rights as per the UK Consumer Rights Act for digital purchases and hope I'll get somewhere. Really don't want to go down this road as love the trainers - really comfortable and are stunning.

Misleading website information so that items are unreturnable. Poor service. Ordered a pair of trainers which came in the womens sizing (although this was not specified on the website when I ordered). The website page showed any unwanted items could be returned within 15 days and the locations listed on the website included London. I was then told that the London site didn’t accept returns and that I had to pay to send the shoes to china or the USA. After I pointed this out, I was told I would be sent a free replacement but this was later redacted as I was told my item was part of a 15-page list of non-returnable items. When I pointed out that the page where I ordered the item said I could return them, I was told this was unfortunate. Also the trainers arrived several days late so if they had been men’s sizing, I would have missed my uncle’s birthday anyway.

I ordered shoes over a month ago and still have not received them. Their customer service is very poor.

My order never arrived I waited for more than one month and it never arrived. It's sad because I was excited to wear the sweaters.

I ordered a book nook from this company. They took my money but that’s the last I heard from them. Several emails were unanswered. There is no telephone number even though they claim to have English speaking staff. Fortunately I had used PayPal so I got a refund. Avoid.

Ho ordinato un paio di scarpe customizzate Van Gogh, inizialmente, dopo la conferma di invio, ricevo avviso di ritardo nella consegna, che contestualmente risultava avvenuta (a detta del sito venditore) ma che, a conti fatti, non è mai stata fatta. Provando a tracciarlo sul sito di tracking in cui la data di consegna avrebbe dovuto essere il 12/12/24 non risulta nemmeno consegnato alla sede di smistamento. Inviata un'email con richiesta di chiarimento almeno una settimana fa, non ricevo risposta alcuna. Mi chiedo se questa sia la modalità consona di erogazione di un servizio. Servizio clienti ASSENTE. Nella speranza che questo pacco arrivi e che sia tutto solo un enorme malinteso, SCONSIGLIO ed eviterò futuri ordini da questo sito.