Evan
Great Company!
The online shopping experience was quick and easy. I bought some earrings for my wife. They were supposed to take approximately 2 weeks to come in, but they were ready in two days and I received them two days after that! Very happy with the beautiful lab grown diamonds! Shortly after shipping, I received an email from customer service with my appraisal for insurance. Couldn’t be easier than that! The reasons I did not give 5 stars: 1. The online product viewing experience could be a bit more customizable. It didn’t matter what carat of stone I chose or which color of gold I chose, the online store still showed the exact same picture. Would be nice to see a bit closer to a preview of what is actually being purchased, not just a generic picture of a like-item. 2. I received an email saying their QA process is top-notch and involves sending me a picture of the product after it ships. I never received a picture of the product. Not a HUGE deal, but still was kind of expecting to see a photo.
Response from Gage DiamondsNov 16, 2022
Hi Evan, thank you so much for your feedback, this is super helpful in ensuring we are meeting our customer expectations! I will share this with our team and thank you for shopping with us!