Gage DiamondsReviews of gagediamonds.com

Communication was lacking! I ordered the ring and decided to change the stone shape. Sent an email asking if this was possible, after 3 days of no response I called to verify that this could be done. The lady said yes somebody would reply to the email I sent with the cost and delay to make the change. 3 days later I got an email saying the change could be made but it would delay the delivery a few days. I was fine with the delay and responded to proceed with the change. Fast forward 2 weeks, I received the ring but the stone was never changed. The ring does seem like decent quality and I will just stick with the original stone shape that was sent. Communication is definitely an issue for this company though unfortunately.

Its been 21 days since I placed my order. I was told it would only take approximately 2 weeks for my order to be completed. The company has done minimal communication to keep me updated on my order status. The status date still shows December 27th, the date of my original order, on my Gage Diamonds account. No update since then. Your company needs to be more proactive in updating the status of orders, especially since thousands of dollars was spent on this order.

Item was slated to ship on a certain date. Of course it didn't. Called in to have faster shipping since I wouldn't be home the following week because of a traveling work assignment. Was told it would cost $150 for overnight. Would not wave the shipping fee even though they dropped the ball. I understand things happen but I definitely have no control over their production time.

Ordered my wife a wedding band upgrade on December 5th I was told I would have it before Christmas. I called on the 20th because I was worried that it hadn’t shipped yet I was told that it takes 4-6 weeks and that they are sorry about the misquoted time any other time I would have been ok with it but my wife still doesn’t have her ring and I haven’t heard anything back from gage yet I’m not just a angry customer I actually purchased three other expensive items totaling over 8k and they came just fine within the quoted time I’m not sure what’s going on there I guess I have to continue to wait but I hope it will be here before next year the surprise is already ruined not a good experience at all

I have been trying for days to get a simple answer and keep being told i will check and get back to you. 3 days and 3 calls later NOTHING! Your reply has nothing to do with what my customer service issues were about!! But thanks for a reply ON HERE!

There financing company is horrible.

I have not recieve my items

Not as helpful as they were the first time I ordered. It was hard to find the matching wedding ring from the original engagement ring and the price went up 200 dollars in a months time. I had to order from here to get the matching ring it wasn’t available anywhere else so I was forced to use gage. unless they give me a price break on the 200 dollar up charge then I’ll probably do by other ring buying elsewhere for now on