FYTOOReviews of fytoo.com

Response from FYTOOAug 6, 2022

We're so sorry for your unpleasant shopping experience. After receiving your request, we reached out to our cooperative express company directly and acknowledged that your package has been delivered successfully. Our customer service agent also faced your problem positively and tried to offer a satisfying solution for you. Based on our ticket record, you have accepted our after-sale solution. You could contact our customer service center again if there's anything further we could do for you. We sincerely apologize for the inconvenience caused. We'll also optimize our transportation process based on your precious feedback. Thank you for your understanding. :)

Response from FYTOOJul 16, 2022

We're deeply sorry for your unpleasant shopping experience. Although we're not a US-based company, we've cooperated with well-known US carriers such as USPS and UPS to ensure your package could be delivered in time. Because glasses belong to a kind of special product, when processing your glasses, we need to produce the lenses based on your prescription so that you could have a comfortable wearing experience. That's why we took a long time to ship your order out. We sincerely apologize again for causing you inconvenience. We'll try our best to shorten the delivery time and persistently pursue your satisfaction. Thank you for your understanding and support. :)

Response from FYTOOJul 1, 2022

We sincerely apologize for your unpleasant shopping experience and the misconception caused. We kept facing your problem positively and never think about escaping from our responsibility. We are willing to meet your needs to the maximum extent possible on the basis of our after-sales policy. We're sorry that although we've tried many solutions, hoping to get your satisfaction, we failed at last. As an emerging brand, we know that we have a lot to optimize. We'll keep your opinion in mind and improve the quality of our product and service. If you have any further questions, please feel free to contact our customer service center at [email protected]. Thank you for your precious feedback.

Response from FYTOOJun 4, 2022

We're so sorry for your unpleasant shopping experience. Our frames are directly purchased from our cooperative manufacturers, which ensures the high quality and affordable price of our glasses. You might be able to find similar frames on other websites, but you could get a pair of glasses with better quality and a wearing experience from Fytoo. Please contact our customer service center ([email protected]) if there's anything we could do for you. We'll also keep improving our shipping service and shorten the shipping time based on your precious feedback. Thank you very much.