FYTOOReviews of fytoo.com

Response from FYTOONov 16, 2022

We're deeply sorry for the misunderstanding caused. We didn't expect this situation would happen. After the customer's package is shipped, our staff will follow up on the status of the order. When we find your package status hasn't been updated for a long time, we reached out to the express company immediately. We were informed that a batch of packages was robbed during transit. To ensure our customers can receive the package as soon as possible, we began to reprocess the customers' orders. The replacement order is the same as the original order. We also sent an email to our customers explaining the situation. You could track your replacement order in your personal center. You could also contact our customer service center for the status of the order. If you call us during our non-business hours, there may be no answer. But after we receive your voice mail. We will send you an email asking what kind of assistance you need and your free time so that we can call back to you without interrupting you. If you have any further questions about your order. Please contact our customer service center at any time. Once again, we sincerely apologize for the inconvenience caused and appreciate your understanding. =)

Response from FYTOONov 17, 2022

We are very sorry that our customer service was not to your satisfaction. According to your order information, you purchased four pairs of prescription glasses with your old prescription, but one of them was uncomfortable. All of your glasses were processed according to the prescription you filled on our website. So we asked you to send us some comparison photos to help you find out why this pair of glasses is uncomfortable. This way we can ensure that your new lenses will be a more comfortable fit. We have proposed a solution to you in our email, which was also to your satisfaction and approval. If you still have questions about our solutions, you can always contact us. We promise to give you the most satisfactory solution! We apologize again for any inconvenience caused to you! We will definitely continue to improve our customer service and strive to make every customer satisfied!

Response from FYTOONov 9, 2022

We're deeply sorry for the misunderstanding caused. After the customer's package is shipped, our staff will follow up on the status of the order. When we find your package status hasn't been updated for a long time, we reached out to the express company immediately. We were informed that a batch of packages was robbed during transit. To ensure our customers can receive the package as soon as possible, we began to reprocess the customers' orders. We do everything we can to minimize the damage to our customers. Your replacement order is in transit now. Therefore, it's a normal case that the logistic information hasn't been updated for 5 days. If you have any further questions about your order. Please contact our customer service center at any time. Once again, we sincerely apologize for the inconvenience caused and appreciate your understanding.

Response from FYTOONov 5, 2022

We're sorry for the misunderstanding caused. After receiving your dispute saying that you didn't receive the package, our customer service team contacted you to tell you about the status of your order. We received your reply saying that you reached out to us before, hoping to cancel the order. But we didn't find your email records based on the information you provide. Your order has been shipped before and was delivered these days, so we're sorry that we couldn't cancel the order for you. We described in our email that your order has been delivered and you could get your package at your doorstep. But you refused to and told us to offer you a discount because you're on vacation and you couldn't get the package at present. Our customer service agent has reached out to you and offered you the solution you requested. If you still have any questions, please feel free to get back to us. Thank you for your understanding. :)

Response from FYTOOSep 21, 2022

We appreciate your precious feedback and we're sorry for the misunderstanding caused. Fytoo's customer service team always strives to better and more efficiently solve every customer's problem. According to the order record, you placed an order on August 6. You contacted us on August 25th to say that you did not receive the package. We take your problem very seriously. We have sent you many emails indicating that you can contact your local post office first and contact us after getting a reply from the post office and we will definitely try our best to solve your problem. But never received a reply from you to our emails. So far, we have also been following your incident and have been waiting for your reply so that we can help our customers to solve their problems as soon as possible！ We will also improve our service based on your precious feedback. Thank you so much for your understanding and support! :)

Response from FYTOOSep 16, 2022

We're sorry about your unpleasant shopping experience and the misconception caused. Our customer service team always keep on offering the most suitable solution for different problem with the glasses. We received your first email saying that there's a little problem with your glasses. We hope to offer you a satisfying shopping experience so we sent a new pair of glasses to you as you requested. After you received the replacement order, you reached out to us and feedback that the color of your sunglasses is uneven and checked the pictures you sent to us. According to your order information, the frame you select is not regular in the shape. Therefore, the stresses on the lenses that is generated from the frame can lead to some uneven color on the edge of the lenses. We're sorry for the problem caused so we sent a new pair of glasses to you again. For the third time we received your emails saying that there's a little gap between the lenses and the frame. When processing the glasses, the lenses will be cut based on the shape of the frame. Therefore, if the frame shape is irregular, there's a possibility that the lenses can't fit with frame completely, which can not be entirely avoided. We understand your strict requirements for products and we are sorry that we didn't provide you with 100% perfect products. Our customer service agent faced the problem of your glasses positively. That's why we reshipped the glasses to you, trying to solve your problem. We appreciate your precious feedback and will learn from this lesson. We'll try our best to offer the products as perfect as we can to our customers. Thank you for your understanding and support.

Response from FYTOOSep 16, 2022

We appreciate your precious feedback and we're sorry for the misunderstanding caused. Fytoo's customer service agents always focus on solving every customer's every problem efficiently and professionally. After receiving your request of your dissatisfaction with your glasses, our customer service team highly prioritized the problem with your order and replied to your email in the shortest possible time. We hope that you could provide some information about your order so that we can better assist you to solve this problem. But we didn't get your reply. We sincerely hope that you could check our email in your mailbox or spam folder. Our customer service team will spare no efforts on offering you a satisfying solution. Your understanding would be greatly appreciated. We'll also keep your suggestions in mind, improving our product quality and optimizing our customer service. Thank you very much for your support of Fytoo Glasses.

Response from FYTOOAug 15, 2022

Thank you for your comment. We sincererly apologize for your unpleasant shopping experience. We attach great importance to the problem with your glasses and devote ourselves to solve it for you. We inquired about whether you could provide some information so that we can figure out the reason leading to the trouble. Unfortunately, we didn't get your agreement. We also replied to your messages on Paypal as you requested, but we're sorry that the solution offered didn't meet your satisfaction. We apologize for the inconvenience caused to you, but we sincerely hope that you could collaborate with us to address the problem together. To better assist you, our customer service agent has reached out to you again. We would appreciate it if you were willing to share some information with us. We will take our responsibility positively if it's found as our mistake. We will also improve our service and product quality based on your precious feedback. Thank you so much for your understanding and support! :)