FYTOOReviews of fytoo.com

Response from FYTOOJan 1, 2023

We sincerely apologize for the misunderstanding caused. Your order isn't sent to the wrong address. This is because the express company uploaded the wrong logistic information by mistake. We've reached out to the express company to try to fix this issue. Meanwhile, our customer service team also provided you with a satisfactory solution and got your consent. Please reach out to our customer service center if you need any further assistance. Thank you for your understanding.

Response from FYTOODec 27, 2022

We're sorry for the long wait caused. We didn't find your order or email records based on the information you provided. If you still haven't received your package, please contact our customer service center at [email protected]. Our agent will help to track your order and solve the problem for you. Your understanding would be greatly appreciated. ;)

Response from FYTOODec 20, 2022

We're deeply sorry for the misunderstanding caused. Our customer service team has replied to your emails with the status of your order. If you didn't receive our reply, please kindly check our email in your mailbox or spam folder. Your order is being shipped normally and our staff closely monitors the status of your order. We'll take responsibility if your order is lost in transportation, so you don't have to worry about the delivery of your order. If you have any further questions about your order, please don't hesitate to contact our customer service center. Your understanding would be greatly appreciated.

Response from FYTOODec 16, 2022

We're deeply sorry for the misunderstanding caused and for your dissatisfaction. We received your refund application, which is raised because you don't like the material of the frame. The frame material is listed on the frame's details page. You could take them as a reference before placing your order. Our customer service agent explained to you that the refund application that is not raised by quality issues is not covered by our 30-day warranty. Our staff has sent you emails about your scratched glasses. Please kindly check our email in your mailbox or spam folder. You can also contact us by sending emails to [email protected] or calling us at +1 201-581-3309 via telephone (not WhatsApp). Thank you for your understanding. ;)

Response from FYTOODec 13, 2022

We sincerely apologize for your unpleasant shopping experience. Because glasses belong to a kind of special product, it's a normal case that you may feel uncomfortable with your new glasses during initial wearing. If you still have discomfort after wearing them for a period, please contact our customer service center. Our agent will try to figure out the reason leading to the problem with your glasses and offer you a satisfying solution. Once again, we're deeply sorry for leaving you with a bad impression. Please contact us if you need any further assistance. Thank you for being so understanding.

Response from FYTOODec 6, 2022

We're sorry for your uncomfortable wearing experience and we completely understand your feelings. After receiving your request saying that you couldn't see clearly with one pair of glasses, we attach great importance to your problem. We checked our processing record and confirmed that your lens prescription is correct. Because glasses belong to a kind of special product, there could be many factors leading to discomfort. We hope you could send us some pictures so that we could figure out the reason leading to the problem with your glasses, but you refused our request. In this case, we're not able to find the cause and offer you a proper solution. That's why we suggest that you could have your lenses prescription tested. We won't escape from our responsibility if there's any processing mistake with your order. Please feel free to contact our customer service team if you have any further requests. We'll try our best to help you out. Once again, we sincerely apologize for your dissatisfaction and appreciate your understanding.

Response from FYTOODec 6, 2022

We're sorry for your wife's unpleasant shopping experience and the misunderstanding caused. We received your wife's request saying that the glasses don't fit her well. To avoid the unnecessary expensive return shipping cost, we offered your wife a coupon to reorder the glasses that she likes and she could keep the glasses she received. If your wife doesn't feel comfortable with her glasses, please feel free to contact our customer service center. Our agents will help her with that. Thank you for your understanding. :)

Response from FYTOONov 20, 2022

We sincerely apologize for your unpleasant shopping experience. After receiving your request, our customer service team attach great importance to the problem with your glasses and offered you some solutions. Unfortunately, our solutions didn't get your satisfaction. After knowing that you sent the package back, we kept tracking the status of your return package. We contacted you about the customs duty to ensure we could receive the returned package successfully. We're sorry for the inconvenience caused. Please feel free to contact our customer service center if you need any further assistance. Thank you very much. :)