FYTOOReviews of fytoo.com

Response from FYTOOFeb 18, 2023

We're deeply sorry for your unpleasant shopping experience. After receiving your glasses, if you feel uncomfortable with them, please feel free to contact our customer service center and send us a picture of the prescription you get from your eye doctor. Our team will get back to you in a short time and help you to solve this problem. We checked our communication records and found that you didn't provide your original prescription. Our agent has reached out to you for more information so that we can better assist you. Please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated.

Response from FYTOOFeb 10, 2023

We sincerely apologize for having you wait such a long time. We cooperate with several reputable express companies. Our agents will also keep following up on the status of your order after it is shipped. Please contact our customer service center if you have any questions about the status of your order. We'll try to solve the problem for you. Thank you for your understanding.

Response from FYTOOFeb 9, 2023

We sincerely apologize for your unpleasant shopping experience. We have contacted the express company to investigate the case for this batch of packages, which are swapped during transportation. If you didn't receive the items you bought, please contact our customer service center and our agent will process a free replacement order for you. If you didn't get a response from us, please kindly check whether the email address you sent to is [email protected] and check whether our reply is in your spam folder. Once again, we're deeply sorry for the inconvenience caused and appreciate your understanding.

Response from FYTOOFeb 5, 2023

We sincerely apologize for the inconvenience cuased. This might be caused because the express company sent you the wrong item. If you didn't receive the item you purchased, please contact our customer service center. We'll take responsibility for it and offer you a satisfying solution. Your understanding would be greatly appreciated. :)

Response from FYTOOFeb 4, 2023

We have contacted the logistics company for verification and they found that the USPS courier switched our package. The logistics company is currently collecting evidence and conducting an investigation. This may take some time. But we highly value our customers' problems and will definitely provide you with the most satisfactory solution! Please contact our customer service center promptly, and our support staff will do their best to help you solve the problem! I sincerely apologize for the unpleasant shopping experience and thank you for your understanding!

Response from FYTOOFeb 4, 2023

We sincerely apologize for your unpleasant shopping experience and we totally understand your feeling. We've contacted the express company to investigate the situation, we were informed that the USPS courier maybe switched our package. The logistics company is currently collecting evidence and conducting an investigation. But this will take some time. Please contact our customer service promptly, our agent is trying to solve the problem and we will provide you with a satisfying solution. Once again we sincerely apologize for any inconvenience caused. Your understanding would be greatly appreciated.=)

Response from FYTOOFeb 4, 2023

We have contacted the logistics company for verification and they found that the USPS courier switched our package. The logistics company is currently collecting evidence and conducting an investigation. This may take some time. But we highly value our customers' problems and will definitely provide you with the most satisfactory solution! Please contact our customer service center promptly, and our support staff will do their best to help you solve the problem! I sincerely apologize for the unpleasant shopping experience and thank you for your understanding!

Response from FYTOOFeb 3, 2023

We sincerely apologize for the misunderstanding caused. Our package is a box so that it can hold the customer's glasses, not an envelope. Each pair of glasses has to go through our strict quality inspections and be weighed before being shipped out. If you have any questions about your package, please feel free to contact our customer service center. We'll try our best to solve your problem. Your understanding would be greatly appreciated. =)