FYTOOReviews of fytoo.com

Response from FYTOOMar 25, 2023

We're deeply sorry for having you wait for such a long time. According to our records, your order is being shipped normally and it's expected to be delivered within 1-3 days. Our customer service representative has reached out to you with an email containing the detailed logistic information about your order. Please kindly check our email in your mailbox or spam folder. You can also get back to us if you need any further assistance. We'll keep following up on the status of your order and ensure you could receive your package successfully. Once again, we sincerely apologize for the inconvenience caused and appreciate your understanding.

Response from FYTOOMar 23, 2023

We are so sorry for the long wait caused. According to our order records, the latest logistic information of your order (Order Number: 230302130381410592) is "Your item was delivered in or at the mailbox at 12:26 pm on March 22, 2023 in YORK, PA 17404." Your package has been delivered. Could you please tell me if you received your package successfully? You can also contact your local USPS human service for further information. You can contact our customer center if there are any further questions. Thanks for your understanding and support!

Response from FYTOOMar 22, 2023

We're sorry for your dissatisfaction and we completely understand your feelings. We offer a 30-day warranty service for our customers. If there's any quality issue with the glasses within 30 days from the day the package is signed in, the customer can get back to us and we will take responsibility for it. But we're sorry that if the return application is raised based on subjective factors or non-quality issues, we're not able to offer you a free return label. We'll process a replacement order or a refund for you after receiving the returned package. We didn't find our communication record with you based on the information you provide. If you have any further questions, please kindly send an email to [email protected]. Our agent will offer you a more appropriate solution for you. Thank you for your understanding.

Response from FYTOOMar 19, 2023

We're sorry for your unpleasant shopping experience and we completely understand your feelings. The diemsnions of the frame are listed on the frame's details page. You could take them as a reference before placing the order. If you have problem with seeing clearly with your eyeglasses, please contact our customer service center and we will try to figure out the reason leading to your discomfort. We're sorry that we didn't find your communication records, if you're not satisfied with our solution, please kindly send an email to [email protected] so that we can better assist you. Once again, we sincerely apologize for the inconvenience caused and appreciate your understanding. Thank you for replying to our email. After finding your previous communication records, we found that you feel uncomfortable with your glasses because you entered the wrong prescription by mistake. We're sorry that our previous solution didn't get your satisfaction. Our customer service agent has reached out to you again. Please kindly check our email in your mailbox or spam folder. :)

Response from FYTOOMar 17, 2023

We sincerely apologize for having you wait for such a long time. According to the order information, the shipping method you select is standard shipping, whose shipping time is 10-16 days. Based on the latest updated logistic information, your order is expected to be delivered within 1-3 days. After the orders are shipped, our staff keeps focusing on the status of packages to ensure our customers can receive them successfully and on time. If you haven't received the package within the estimated delivery time, please feel free to contact us. Once again, we're deeply sorry for the inconvenience caused and appreciate your understanding. :)

Response from FYTOOMar 8, 2023

We sincerely apologize for the misunderstanding caused. Since some of the frames are made of translucent material, the color of the frames will visually appear different depending on the intensity of the light. Adding the reason of different monitor resolution, it is normal that there is a slight color difference between the physical color and the color shown in the website picture. We hope that you can take a photo of the glasses in a well-lit outdoor area to help us distinguish the actual color of the frames. We're sorry that our solution didn't get your satisfaction. Our agent has reached out to you to help you solve the problem. Please kindly check our email in your mailbox. Your understanding would be greatly appreciated.

Response from FYTOOMar 1, 2023

We have received your feedback and we are sorry for your unpleasant shopping experience. The pictures on our website are taken with real objects in a well-lit environment. However, everyone perceives color differently, so you may feel a difference. If you have any questions, you can contact our customer service center again. Our support staff will get back to you in the shortest possible time. Again, I sincerely apologize for the inconvenience caused and appreciate your understanding!

Response from FYTOOFeb 19, 2023

We're deeply sorry for your dissatisfaction. We received your request saying that you feel uncomfortable with your glasses and you think the bifocal line is too low for you. We attach great importance to your problem and replied to your email for further information. Based on your description, your actual PD number is 30 for both eyes, but you entered 70 as your PD number when placing your order. Because glasses belong to a kind of special product, wrong prescription can easily lead to wearing discomfort. After placing an order on our website, our system will send you a successful payment notification containing the detailed information of your order. You can contact our customer service center if there's anything wrong with your order information. We're sorry that our solution didn't get your satisfaction. Our staff has get back to you to solve your problem. Please kindly check our email in your mailbox. Thank you for your understanding. ;)