FYTOOReviews of fytoo.com

Response from FYTOOApr 22, 2023

Thank you so much for your gracious feedback! We process our customers' glasses strictly according to the prescriptions they enter on our website. If you have any questions about your prescription or if you're discomfort while wearing them, please do not hesitate to contact our customer service center and our support staff will help you solve the problem at the first time. Our customer service staff has contacted you by email, please kindly check your mailbox or spam folder in time. I sincerely apologize that our product didn't get your satisfaction and appreciate your understanding! We are looking forward to your reply! (●'◡'●)

Response from FYTOOApr 20, 2023

We're sorry for your unpleasant shopping experience. The frames on our website support the virtual try-on function, which allows you to know what the glasses look like on your in advance. But the try-on function can not show the actual size of the frame. Our frame dimensions are fixed. To help our customers find the glasses they want, we have listed the detailed dimensions of the frame on the frame's details page. You can take them as a reference when placing the order. After receiving your request about the inappropriate frame size, we attached great importance to the problem with your glasses. We issued the coupon to your account after getting your agreement. We're sorry that our solution seemed not to get your satisfaction. Our customer service representative has contacted you again via email to help you with that. Please kindly check our email in your mailbox or spam folder. Thank you for your understanding. :)

Response from FYTOOApr 20, 2023

We sincerely apologize for having you wait for such a long time. The long wait is caused by the customization of your lenses. The processing time is not included in the shipping time shown on our website. We have confirmed that your order is under transportation normally and will arrive soon. To help you learn about the status of your order, our customer service representative has sent you an email, containing detailed logistic information of your order. Please kindly check our email in your mailbox or spam folder. If you have trouble tracking your order or would like to know about the estimated delivery time of your package, you can contact our customer service center at any time. Once again, we're sorry for the inconvenience caused and appreciate your understanding.

Response from FYTOOApr 19, 2023

We're sorry for the inconvenience caused. We didn't find your email records based on your email address. Please kindly check whether you sent the email to the correct email address ([email protected]). Once we receive your request, our staff will get back to you within 12 hours, regardless of weekdays or weekends. So please feel free to contact us. Our customer service representative has sent you an email to help you solve the problem. You can check our email in your mailbox or spam folder. Thank you for your understanding. :)

Response from FYTOOApr 17, 2023

Lamentamos su incómoda experiencia de uso. Después de recibir sus gafas, no dude en ponerse en contacto con nuestro centro de atención al cliente si tiene algún problema con ellas. Nuestro personal le ayudará a resolver el problema. No encontramos nuestros registros de comunicación anteriores. Para averiguar el motivo de su problema, nuestro agente del servicio de atención al cliente le ha enviado un correo electrónico para obtener más información. Por favor, compruebe nuestro correo electrónico en su buzón o carpeta de correo no deseado. Gracias por su comprensión.

Response from FYTOOApr 16, 2023

We sincerely apologize for having you wait for such a long time. The long wait is caused by the customization of your lenses. To ensure you could have a comfortable wearing experience, we have to produce your lenses based on your prescription and it took some time. After your order is shipped from our warehouse, our staff keeps following up on the status of your order. If you have any questions about your order, please don't hesitate to contact our customer service center. Your order will arrive soon. Our customer service representative has sent you an email, containing the detailed logistic information of your order. Please kindly check our email in your mailbox or spam folder. Thank you for your understanding.

Response from FYTOOApr 16, 2023

We sincerely apologize for your uncomfortable wearing experience. After receiving your request saying that you couldn't see clearly with the glasses you received, we attach great importance to your problem. We checked our processing record and confirmed that your lens prescription is correct. Because glasses belong to a kind of special product, there could be many factors leading to discomfort. We may need to take some time to find out what is causing your discomfort. Meanwhile, If your transition lens does not darken enough, please send us a picture of putting the glasses on a piece of white paper in the sunlight. We'll try to solve the problem. Our customer service agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Once again, we're deeply sorry for the inconvenience caused and appreciate your understanding. =)

Response from FYTOOApr 15, 2023

We sincerely apologize for the inconvenience. We received your email saying that you want to modify the color of your frame. To ensure you could receive the glasses you like better, so we pause the shipping of your order temporarily. We have been sending you emails hoping to get your confirmation but didn't receive your reply. Our customer service representative sent you an email, please kindly check our email in your mailbox or spam folder. If you have any questions about your order, please feel free to reach out to our customer service center. We'll help you with that. Your understanding would be greatly appreciated. =)