FYTOOReviews of fytoo.com

Response from FYTOOApr 27, 2023

We sincerely apologize for your unpleasant shopping experience and we completely understand your feelings. The wearing experience can be affected by many factors, such as the position and the angle of you wearing the glasses. After receiving your request about feeling uncomfortable with your glasses, we attached great importance to the problem with your glasses. We hope to figure out the reason leading to the issue with you together. We're deeply sorry that our solution didn't get your satisfaction. To better help you, our customer service representative has sent you an email. Please kindly check our email in your mailbox or spam folder. Thank you so much for your understanding. :)

Response from FYTOOApr 26, 2023

We sincerely apologize for the misunderstanding caused. We checked the email you sent to us and found that you clicked the Solved button after sending us the request. Therefore, your email didn't appear in our ticket list. Our customer service agent has contacted you via email to help you solve the problem. Please kindly check our email in your mailbox or spam folder. We'll try to solve the proble for you. Thank you for your understanding. :)

Response from FYTOOApr 26, 2023

We're sorry for your uncomfortable wearing experience. The discomfort when wearing a new pair of glasses can be caused by many factors. We are sorry that we didn't find your communication records with us. To help you solve the problem, our customer service agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. We'll try our best to solve the problem for you. Thank you for your understanding.

Response from FYTOOApr 26, 2023

We sincerely apologize for your unpleasant shopping experience. The frame color can be affected by many factors such as the light intensity and the monitor resolution. If you have any questions about your order after receiving it, please contact our customer service center immediately. To help you solve the problem, our customer service representative has sent you an email. Please kindly check our email in your mailbox or spam folder. Thank you for your understanding. :)

Response from FYTOOApr 25, 2023

Мы сожалеем о причиненных неудобствах. Нам сообщили, что ваша посылка не была доставлена, и причина в настоящее время расследуется. Мы придаем большое значение проблеме с вашими очками и ответили на ваше письмо с предложением решения. Но мы не получили вашего ответа. Чтобы решить проблему как можно скорее, пожалуйста, проверьте наше письмо в вашем почтовом ящике или папке "Спам". Спасибо за ваше понимание. Мы с нетерпением ждем вашего ответа.

Response from FYTOOApr 24, 2023

We sincerely apologize for having you wait for such a long time. According to our records, your order has been shipped from our warehouse and it will be delivered soon. If you have any questions about the status of your order, please feel free to contact our customer service center. Our customer service representative has sent an email to you containing the latest logistic information about your order. Please kindly check our email in your mailbox or spam folder. We'll also keep following up on the status of your order and ensure you can receive it successfully. Once again, we're sorry for the inconvenience caused and appreciate your understanding. :)

Response from FYTOOApr 24, 2023

We sincerely apologize for your unpleasant shopping experience and the inconvenience caused. We feel sorry that our product didn't get your satisfaction. The frames on our website support the virtual try-on function. The weight and the dimensions of the frame are also listed on the frame's details page. These information can help you find the glasses that are more suitable for you. We didn't refuse your return application. But if the return application is raised by non-quality issues, the return shipping cost would be at your expense. That's why we offered other solutions for you. We sincerely apologize that our solution didn't get your satisfaction. Our customer service representative has contacted you to help you with this problem. Please kindly check our email in your mailbox or spam folder. Thank you for your understanding. :)

Response from FYTOOApr 23, 2023

We're sorry for having you wait for such a long time. The long wait is caused by the customization of your lenses. According to our records, your order has been delivered. Please feel free to contact us if there's any problem with your glasses in your wearing process. We'll also try to improve our delivery service and offer you a better shopping experience at your next purchase. Your understanding would be greatly appreciated. :)