FYTOOReviews of fytoo.com

Response from FYTOOApr 28, 2023

We're deeply sorry for your frustrating shopping experience and we completely understand your feelings. Your order status wasn't updated because your order was in transit when you contacted us. The order status won't be changed during the transit process, but your order was being shipped normally. After your order is shipped from our warehouse, our staff always pays attention to the status of the package to ensure you could receive the package successfully. We're sorry that the customization delayed the shipment of your order. Our customer service representative has sent you an email containing the logistic information of your order. Please kindly check our email in your mailbox or spam folder. Thank you for your understanding. :)

Response from FYTOOApr 28, 2023

We're deeply sorry for the long wait caused and we completely understand your feelings. Based on your order information, the strength of your prescription is stronger than common prescriptions. The stronger the prescription strength is, the higher the accuracy required for lens prescription. Therefore, our manufacturer produced your lenses based on your prescription and order information. We sincerely apologize for your frustrating shopping experience. Your order will be delivered soon. Our customer service agent has sent you an email with detailed logistic information about your order. Please kindly check our email in your mailbox or spam folder. We'll keep following up on the status of your order and ensure you can receive your package successfully. Your understanding would be greatly appreciated.

Response from FYTOOApr 28, 2023

Sentimos el malentendido causado. Según nuestros registros, su paquete no pudo entregarse porque su dirección es incorrecta. Nuestro personal respondió a tu correo electrónico y te explicó que puedes ponerte en contacto con tu servicio local de USPS para obtener más información sobre tu pedido y corregir la dirección. Pero no hemos recibido tu respuesta. Para ayudarle mejor, nuestro representante del servicio de atención al cliente se ha puesto en contacto con usted por correo electrónico. Por favor, compruebe nuestro correo electrónico en su buzón o carpeta de spam. Haremos todo lo posible para solucionarle el problema. Gracias por su comprensión :)

Response from FYTOOApr 28, 2023

We sincerely apologize for the inconvenience caused. After your order is shipped from the warehouse, our staff will keep focusing on the status of your order and ensure you could receive the package successfully. We'll contact you in time if there's anything wrong with the delivery of your package. Your package is under transportation normally at present and it will be delivered soon. We'll try our best to ensure you could receive the package successfully. To help you learn about the status of your order, our customer service agent has sent you an email containing the estimated delivery time of your order. Please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated. :)

Response from FYTOOApr 28, 2023

We sincerely apologize for your unpleasant shopping experience. The long wait is caused by the customization of your lenses. To ensure you could have a comfortable wearing experience with your glasses, our manufacturer has to produce your lenses based on your order information and prescription. After the processing of your order starts, we sent you an email to explain the processing time of your order. We're deeply sorry for the inconvenience caused. Your order is under transportation normally at present and it's expected to be delivered soon. Our customer service agent has contacted you via email to help you learn about the status of your order. Please kindly check our email in your mailbox or spam folder. Thank you for your understanding. :)

Response from FYTOOApr 27, 2023

We sincerely apologize for having you wait for such a long time. According to your order information, we have to produce the lenses based on your prescription to ensure you could have a comfortable wearing experience. The processing of your order delayed the shipment of your package. We're deeply sorry for this. Your order is under transportation normally at present and will be delivered soon. To help you know about the status of your order, our customer service team has sent you an email containing the logistic information of your order. Please kindly check our email in your mailbox or spam folder. We'll keep following up on the status of your order and enable you to receive it successfully. Your understanding would be greatly appreciated. ♥

Response from FYTOOApr 27, 2023

We're deeply sorry for having you wait for such a long time and we completely understand your feelings. Based on your order information, we have to customize your lenses based on your prescription to ensure you could have a comfortable wearing experience. This process took some time and delayed the shipment of your order. We're deeply sorry for this. Your order is under transportation normally at present and it's expected to be delivered soon. To help you know about the status of your order, our customer service agent has send you an email containing the logistic information of your order. Please kindly check our email in your mailbox or spam folder. Thank you for your understanding. :)

Response from FYTOOApr 27, 2023

We sincerely apologize for having you wait for such a long time and appreciate your past support for Fytoo Glasses. The long wait is caused by the customization of your lenses. To ensure you could have a comfortable wearing experience, our manufacturer has to produce your lenses based on your prescription and order information which took some time and delayed the shipment of your order. We're deeply sorry for this and we'll try to optimize it. Your order is under transportation at present and it's expected to be delivered soon. Our customer service representative has sent you an email containing the logistic information of your order and the estimated delivery time. Please kindly check our email in your mailbox or spam folder. Thank you very much for your understanding. :)