FYTOOReviews of fytoo.com

Response from FYTOOMay 8, 2023

We're deeply sorry for having you wait for such a long time. The long wait is caused by the re-customization of your lenses. After processing your glasses, we found that there're some defects in your lenses and we have to reproduce the lenses for you, which delayed the shipment of your order for several days. We sincerely apologize for this. Your order is under transportation normally at present. To help you learn about the status of your order, our customer service agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. We'll try our best to ensure you could receive the package successfully. Thank you for your understanding.

Response from FYTOOMay 7, 2023

We're sorry for your uncomfortable wearing experience. After receiving your glasses, please contact our customer service center if there's any problem with your glasses. Our customer service team will help you with that. We didn't receive any request from you. To better help you, our customer service agent has sent you an email. Please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated. :)

Response from FYTOOMay 7, 2023

We're deeply sorry for having you wait for such a long time. Due to the high volume of packages generated recently, the delivery time might be a little longer than usual. Although our warehouse is overseas, we have cooperated with many well-known express companies to ensure the delivery safety of the packages. Your order is under transportation normally at present and will be delivered soon. To help you know about the status of your order, our customer service agent has sent you an email containing the status of your order. Please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated. :)

Response from FYTOOMay 7, 2023

We're deeply sorry for having you wait for such a long time and we completely understand your feelings. Due to the high volume of packages and the customization of your daughter's lenses, the shipment of the glasses was delayed for some time and we sincerely apologize for this. But after your package was shipped from our warehouse, our staff always keeps following up on the status of your order to ensure you could receive the package successfully. Your order is under transportation normally at present. To help you learn about the status of your order, our customer service agent has sent you an email containing the latest logistic information about your order. Please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated. ♥

Response from FYTOOMay 6, 2023

We're deeply sorry for having you wait for such a long time. Due to the high volumes of packages recently, the delivery time might be a little longer than usual. However, after your order is shipped from our warehouse, our staff always keeps following up on the status of your order to ensure its delivery safety. Your order is under transportation normally at present and it will be delivered soon. To help you learn about the status of your order, our customer service agent has sent you an email containing the logistic information of your order. Please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated. :)

Response from FYTOOMay 6, 2023

We're deeply sorry for having you wait for such a long time. Based on your order information, your lenses need to be customized so that we're able to ensure you could have a comfortable wearing experience. The processing of your order takes about one week to finish. According to our records, your order is under transportation normally at present. We'll keep following up on the status of your order. To help you learn about the status of your order, our customer service representative has sent you an email containing the logistic information of your order. Please kindly check our email in your mailbox or spam folder. Thank you for your understanding. :)

Response from FYTOOMay 6, 2023

We're deeply sorry for your unpleasant shopping experience and we completely understand your feelings. After receiving the request for your dissatisfaction with your glasses, we highly value your problem and reached out to help you with that. We're sorry that one of the frames you received was damaged during the process of transportation and we're willing to take responsibility for it. As for the uncomfortable wearing experience you mentioned in your request, we hope that you could provide some more information so that we can figure out the reason leading to the problem. But we didn't get your cooperation. We're sorry that our solution didn't get your satisfaction. To better solve your problem, our customer service representative has contacted you via email. Please kindly check our email in your mailbox or spam folder. Thank you for your understanding. :)

Response from FYTOOMay 5, 2023

We sincerely apologize for having you wait for such a long time. The long wait is caused by the customization of your lenses. We have to produce the lenses based on your prescription and order information. After you placed the order on our website, our system sent you an email to explain the processing time of your order. We're deeply sorry for the inconvenience caused. To better help you know about the status of your order, our customer service agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated. (●'◡'●)