FYTOOReviews of fytoo.com

Response from FYTOOMay 18, 2023

We sincerely apologize for the unpleasant shopping experience. We've compared the original prescription you sent to us and the prescription you entered for your glasses. They are different. You entered the wrong CYL value for your right eye and the wrong AXIS values for both eyes. The wrong prescription you entered for your order leads to the blur of your glasses. Therefore we're sorry that we may not be able to process a free replacement order for you. Our agent also provide you with some solutions based on the problem with your order but we're sorry that the solution didn't get your satisfaction. To better solve the problem, our agent has contacted you via email. Please kindly check your mailbox or spam folder. Your understanding would be greatly appreciated.

Response from FYTOOMay 18, 2023

We're so sorry that our product didn't get yoru satisfaction! The material and weight of the frames are listed on the product detail page. Each frame will undergo strict quality control before shipment, and we offer a 30-day warranty for our customers. You can use your glasses with confidence. Our support staff has contacted you via email to help you out. Please kindly check your mailbox or spam folder. Thank you for your understanding and support! 😊

Response from FYTOOMay 17, 2023

We're sorry for the inconvenience caused and we completely understand your feelings. If the glasses you received are not what you ordered, please don't hesitate to contact our customer service team. You can send us a picture of the glasses to us and our agent will get back to you within the shortest possible time after receiving your request. To help you solve the problem, our customer service agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Thank you for your understanding. :)

Response from FYTOOMay 14, 2023

We're sorry for the misunderstanding caused. We shipped your order to the address you entered for your order. Your package failed to be delivered because your address was marked as insufficient by the local courier, not us. We contacted you immediately after finding your package wasn't delivered successfully. As we explained in our email, we suggest you can contact your local courier to figure out the reason leading to the problem in case it happens again. We completely understand your feelings about not receiving the package and we kept helping you with this problem positively. Our customer service agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Thank you for your understanding and cooperation.

Response from FYTOOMay 14, 2023

We're sorry for the inconvenience caused. The discomfort wearing experience can be caused by many factors. After receiving your glasses, you can contact our customer service center if you feel uncomfortable with them. We didn't find any communication records from you. To better help you solve the problem, our staff has contacted you via email. Please kindly check our email in your mailbox or spam folder. Thank you for your understanding.

Response from FYTOOMay 13, 2023

We're sorry for the long wait caused. According to your order information, your lenses need to be customized which took about one week to finish. The processing time is not included in the shipping time shown on our website. Based on our records, your order has been delivered. Our customer service agent has contacted you via email to know about the status of your order. Please feel free to let us know if you didn't receive it. Thank you for your understanding.

Response from FYTOOMay 13, 2023

We're sorry for your uncomfortable experience. The discomfort may be caused by many factors. If you feel uncomfortable when wearing your glasses, please don't hesitate to contact our customer service center so that we can help you to find out the reason leading to the problem with your glasses. We didn't find your communication records with us. To better help you, our customer service agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Thank you for your understanding. :)

Response from FYTOOMay 13, 2023

We're sorry for the misunderstanding caused. The shipment of your order was delayed because the telephone number you entered for your order is less than 10 digits, we can not process or ship your order out in this case. We got your reply about the correct telephone number on April 27th and resumed the processing of your order immediately. Your order is under transportation normally at present. If you would like to know about the status of your order, please contact our customer service center and we will help you with that. To better assist you, our customer service agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Thank you for your understanding.