FYTOOReviews of fytoo.com

Response from FYTOOMay 23, 2023

We're sorry for the misunderstanding caused. You can find our customer service support email address ([email protected]) on our website or in the system emails we sent to you. We received your request saying that you cannot see clearly with your glasses on May 10th, 2023. We replied to your email within 12 hours, hoping that you could send us a picture of your prescription but we didn't get your reply. To better assist you, our customer service agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. We hope you can cooperate with us to solve your problem. Thank you for your understanding.

Response from FYTOOMay 22, 2023

We're sorry for having you wait for such a long time and we completely understand your feelings. We have tried our best to ship your order out in the shortest possible time. Your order was shipped from our warehouse within 24 hours after your order was placed on our website. But due to the high volume of packages generated recently, the delivery time would be a little longer than usual. We cannot control this situation and we keep urging the express company to deliver the packages as soon as possible. According to our records, your package has been delivered successfully. If there's any problem with your glasses in the process of your wearing, please feel free to contact us. Thank you for your understanding.

Response from FYTOOMay 20, 2023

We've received your gracious feedback! We received your email on April 1 indicating that you bought the wrong lens type Our support staff highly valued your issue, and we offered you the solution and got your approval. Your replacement order was signed on April.28th. Our support staff has contacted you by email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply! 😊

Response from FYTOOMay 20, 2023

We sincerely apologize for your unpleasant shopping experience. The sizes of the frames on our website are fixed. The dimensions of each frame are listed on the frame's details page. You could take them as a reference when ordering your glasses. After receiving your return request saying that one of the frames you received is a little small for you and the nose pads bother you. We're sorry that if the refund is raised for the non-quality problem, you will be responsible for the shipping cost. But we attach great importance to your shopping experience and provide you with a suitable solution based on your problem. But it seems that the solution didn't get your satisfaction. To better solve the problem, our agent has contacted you via email. Please kindly check your mailbox or spam folder. Your understanding would be greatly appreciated.

Response from FYTOOMay 19, 2023

Muchas gracias por su amable comentario. Según la información logística, su pedido no pudo entregarse porque introdujo una dirección incorrecta en el sitio web. Lamentamos que la solución que le hemos dado no haya sido de su agrado. Nuestro personal de asistencia se ha puesto en contacto con usted por correo electrónico para ayudarle. Por favor, compruebe su buzón de correo electrónico o la carpeta de correo no deseado. Esperamos su respuesta.

Response from FYTOOMay 19, 2023

Thank you very much for your kind feedback. We sincerely apologize for the unpleasant shopping experience! According to the logistics information, your package has been marked as "delivered" by USPS, so our support staff suggests that you could contact the post office to inquire about your package specifically. Our support staff has contacted you via email to help you out. Please kindly check your mailbox or spam folder. We're looking forward to your reply! 😊

Response from FYTOOMay 18, 2023

Nous sommes désolés de votre expérience d'achat désagréable. Les montures proposées sur notre site Internet sont compatibles avec la fonction d'essayage virtuel, qui vous permet de savoir à l'avance à quoi ressemblent les lunettes sur vous. Cependant, la fonction d'essayage ne peut pas montrer la taille réelle de la monture. Les dimensions de nos montures sont fixes. Pour aider nos clients à trouver les lunettes qui leur conviennent le mieux, nous avons indiqué les dimensions détaillées de la monture sur la page de détails de la monture. Vous pouvez les prendre comme référence lorsque vous passez votre commande. Pour vous aider à résoudre le problème, notre représentant du service clientèle vous a contacté par e-mail. Veuillez vérifier notre e-mail dans votre boîte aux lettres ou dans votre dossier spam. Merci de votre compréhension :)

Response from FYTOOMay 18, 2023

We sincerely apologize for your uncomfortable wearing experience and we're sorry for the misunderstanding caused. We indeed processed your lenses based on the prescription you submitted. But glasses are a kind of special product, the wearing experience may be influenced by a lot of factors. If there is any problem with your glasses, you could contact us by email or phone. Our agents will solve the problem professionally and patiently. To better help you solve the problem, our agent has contacted you via email. Please kindly check your mailbox or spam folder. Your understanding would be greatly appreciated.