Cheikh T.
It’s a scam!!!!!
It’s a scam. I was fooled by the positive reviews but after my experience with Fytoo, I think the reviews are fake. I placed an order of prescription eyeglasses. The glasses I received are not as pictured and the prescription was incorrect. I’ve been trying to return them and they’ve been giving me all kind of excuses. Now, I’ll be forced to file a claim with my bank. I couldn’t respond to their reply below so I am editing my original post to address their post. When they sent me the frames, the dimensions of the frames were different than the ones on the website which is unusual. They asked me to do some measurements myself and send them pictures of it. I did that and instead of acknowledging that there’s some quality issue, they tried to find an excuse. For the prescription, I told them that it’s fuzzy and I have some trouble seeing. They still asked me to send a picture of me wearing the glasses which I don’t know how it’ll help. I did send them a picture and they asked for my original prescription which I shared. They’ve been giving me the runaround and want me to skip the glasses back to China at my own expense when the quality of the product is not good. I guess that’s why they didn’t have a return policy in their website to trick you into buying their stuff.
Response from FYTOOMay 29, 2023
We're sorry for the misunderstanding caused. We received your first request saying that you want to get a refund because the frame price was adjusted after you placed the order. Your order was placed on April 28th, 2023. And the price of the frame is adjusted on May 20th. We have explained to you that each time period our website will hold promotions for different products, if you want to special price products, you can go to our activity area to check. We can't refund an item that's been reduced in price after it's been ordered. Just like merchants can't charge again for an item that's been moved back to its original price, right? After you receive the glasses, we received your request saying that you feel the dimensions of the frame are not the same as the ones shown on our website. We hoped you could send your measurements to us and we found that the 0 scale does not align with the edge in your measurement. We explained that to you and hoped you could remeasure the dimensions. Then we received your request saying that you feel uncomfortable with your glasses. We suggested that you could send us a picture of your prescription. After receiving your prescription, we found that your prescription type is progressive but you ordered single-vision glasses on our website. To help you solve the problem, we asked whether you feel blurry when looking close or distant. But we didn't get your confirmation. We will try to meet the reasonable requests of our customers, but we are sorry to say that there are indeed areas where we are unable to reach. We sincerely hope to help you solve your practical problems. You can contact us again if you need further assistance.