FYTOOReviews of fytoo.com

Response from FYTOOJul 8, 2025

We're sorry for this issue. Accroding to your order info, it was be delivered on 2025-06-24. If you have any issues with the transition lens color or the lens quality, you can contact us immediately after you receive the glasses. Our agent will help you with this. To better address this issue. Our agent has sent you an email. Please kindly check your email or spam folder. We're looking forward to your reply.

Response from FYTOOJun 25, 2025

Thanks for your feedback. Photochromic lenses are different from polarized lenses, it’s a kind of lens that can automatically change its color according to the light. Photochromic lenses look like common lenses when you are indoors, but they will turn to darken if you go outside or to a brighter area. Our agent has contacted you via email to help you out. Please kindly check our email in your mailbox or spam folder. We are looking forward to your reply!

Response from FYTOOJun 21, 2025

Thanks for your feedback. Our customer service agent replied to your email on June 20 with more details about your inquiry. Please check your email spam folder if you did not receive it. Please be assured that we take your purchase very seriously, and we will do our best to resolve the issue for you. To better assist you, our agent has contacted you via email. Please kindly check it in your mailbox or spam folder. Thanks so much for your understanding!

Response from FYTOOJun 11, 2025

We're sorry for this. Your order was delivered on 2025-02-27. If you have any issues with your order, please contact us immediately after you receive the order. We only received one email from you saying that you can't see via the glasses. We have let you send us a picture of the prescription you got from the doctor but didn't get a reply from you. To better address this issue, our agent has emailed you. Please kindly check your inbox or spam folder. We're looking forward to your reply.

Response from FYTOOJun 11, 2025

Thanks for your precious feedback! We offer our customers a 30-day warranty period. If you have any problems, please do not hesitate to contact us. Please be assured that we attach great importance on your wearing experience and our agent will help you solve this issue as soon as possible. Our agent has contacted you via email to help you out. Please kindly check your mailbox or spam folder. To make our further communication more convenient, we suggest that you could add our email address to your contacts list. Thanks for your cooperation. We are looking forward to your reply!

Response from FYTOOMay 20, 2025

Thanks for your precious feedback! We are sorry for the inconvenience and misunderstanding caused. All prescription lenses need to be custom-made and this will take about a week. The advanced shipping will take 7-12 days. We really appreciate that you are satisfied with out customer service. For the coatings, please feel free to contact us if you have any questions about this. Your satisfaction is our top priority. Our agent has contacted you via email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply!💖️

Response from FYTOOMay 14, 2025

Thank you for your feedback. We have replied to your email several times, but you may not have received it, please check your email spam folder. To better assist you, our agent has contacted you via email. Please kindly check it in your mailbox or spam folder. Thanks so much for your understanding.

Response from FYTOOMay 2, 2025

Thank you for your feedback. We take your question very seriously. Please be assured that we will do our best to help you solve the problem. Our agent has contacted you again to help you out. Please kindly check our email in your mailbox or spam folder. We are looking forward to your early reply! ❤️