Louis L.
Crystal Clear Lenses
Frames com shipped safely in a carboard box. Lenses were crystal clear and protected in shipping. When you order leave any notes and they'll follow. Customer service seems to be by your side.
Response from FYTOOAug 14, 2024
Thanks for your feedback and we sincerely apologize for the unpleasant shopping experience! We offer a 30-day warranty for our customers. If there are any quality issues, we will offer the best solution. But if the return is raised by subjective factors, I'm afraid the return shipping will be at the customer's expemnse. We will send the replacement or issue a refund after receiving the returned package. Based on the picture, the glasses you received are the same as shown on the website. . As polarized mirrored sunglasses have a certain mirror effect, the color may receive the influence of the surrounding environment. Meanwhile, if the customer has special needs about the ADD area, we suggest they can leave an order note or contact us when placing the order, our agent will contact the warehouse to process the lenses based on their needs. Our agent has conatcted you via email to help you out. Please kindly check your mailbox or spal folder. We are looking forward to your reply!