Tinkabell W.
Waiting to see …
I have ordered from other online frame company but not this one. The first time I try it I never received my frames. At first I took the loss but when I attempted to reorder the same frame, I saw I had already attempted to do so. I reached out to the post office then to the company. After a few back and forths, I received an offer to replace them but the shipping on me. I thought that was a great deal and very decent of them to offer to save the experience. I took the offer but unfortunately I was told I had to do a review before I could receive. I know some people do go off the books on their jobs so I’m not charging that to the company. I look forward to receiving my Oder and have already found at least three more frames I plan to order once I receive the first set. If all goes well, I will be recommending to others.
Response from FYTOOOct 28, 2024
Thank you for sharing your experience! We're sorry to hear about the initial challenges you faced, but we're glad to know that our team was able to assist you with a replacement. We appreciate your understanding and willingness to give us another chance. We’re excited for you to receive your order and can’t wait to see which frames you choose next! Your recommendation means a lot to us, and we’re here to ensure you have a great experience moving forward.



