FYTOOReviews of fytoo.com

Response from FYTOOJun 29, 2023

We're sorry for the misunderstanding caused. According to our records, you purchased a pair of non-prescription glasses on our website. After the glasses arrived, we received your request saying that you intended to purchase reading glasses originally. To avoid the expensive return shipping cost for you, we offered you a no-minimum coupon and got your agreement. If you have trouble using the coupon in your account, you can contact our customer service center. To better help you, our customer service agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Thank you for your understanding.

Response from FYTOOJun 25, 2023

We're sorry for your unpleasant shopping experience. The dimensions of the frames on our website are fixed and are listed on the frame's details page. You could take the information as a reference when placing the order to find the glasses that suit you most. After receiving your request, we've offered you a suitable solution but it seems that the solution didn't get your satisfaction. To better help you solve the problem, our customer service agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated.

Response from FYTOOJun 24, 2023

We're sorry for your unpleasant shopping experience and for the misunderstanding caused. After receiving your voicemail, we sent you an email to ask for your free time so that we can call you back without interrupting you. We also get back to you via email hoping that you can send us a picture of your original prescription, but we didn't get your reply. To better help you, our customer service agent has sent you another email. Please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated.

Response from FYTOOJun 23, 2023

We're sorry for your unpleasant shopping experience and for the misunderstanding caused. We completely understand your feelings. The long wait is caused by the customization of your lenses, which took about 3-5 business days to finish. To ensure you could have a comfortable wearing experience, we have to produce the lenses based on the prescription and the order information. The processing time is not included in the shipping time on our website. When the customization of your lenses started, we also sent you an email to explain the processing of your order. You can check your spam folder if you didn't receive it. After receiving your request saying that you provided the wrong prescription, our support team attached great importance to your problem and always deal with it actively. As we explained previously, we can help to correct the lens prescription if we receive the returned package. However, we're sorry that if the return application was raised by non-quality issues, the return shipping cost would be at your expense. To avoid this unnecessary cost for you, we suggest that you can take a coupon to reorder the glasses you like with the correct prescription. This would be much more convenient and affordable for you. We never meant to ask you to repurchase the glasses on our website. When entering the prescription, if you have any questions about it, you can contact our customer service center and our agents will help you with that. Your new order is under transportation normally at present. We'll keep following up on the status of your order and ensure you can receive it successfully. Thank you for your understanding.

Response from FYTOOJun 22, 2023

We're sorry for your unpleasant shopping experience. After receiving your request saying that you didn't receive your package, our service team kept trying hard to solve the problem for you. We got the delivery certificate from the courier and we received your confirmation saying that you still haven't got the package. Because your package was delivered in the charge of the courier, we replied to your email and hoped that you could offer more information so that we can offer a proper solution for you, but we didn't get your reply. To better help you, our customer service agent has contacted you again. Please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated. :)

Response from FYTOOJun 17, 2023

We sincerely apologize for your unpleasant shopping experience. The dimensions of the frames on our website are fixed, which are listed on the product detailed page, and you could take them as a reference before you place the order. To better fix this problem, our customer service representative has sent you an email. Please kindly check your email or spam folder. Thanks for your understanding. We're looking forward to your reply. 🧡️

Response from FYTOOJun 16, 2023

We've received your gracious feedback. According to your order information, you have purchased only one Snowflake Chain. you will receive an order success notification containing your order details sent by the system to confirm after placing your order. Also, you can view your order information in your Personal Center - My Orders. If you have any questions before your order is sent out, you can always contact our customer service center and our support staff will help you solve it at the first time. Our support staff has contacted you by email to help you solve your problem, please kindly check your email box or email spam box in time.

Response from FYTOOJun 14, 2023

We're sorry for your dissatisfaction and unpleasant shopping experience. After receiving your request, our customer service agent kept paying efforts to solve the problem for you with a proper solution. We replied to your previous email but we didn't receive your reply. To ensure your problem could be solved as soon as possible, could you please check our email in your mailbox or spam folder? Thank you for your understanding and cooperation.