FYTOOReviews of fytoo.com

Response from FYTOOJul 31, 2023

We sincerely apologize for any misunderstanding caused. We could issue a refund or process a replacement based on your needs, but if the return request is raised for the non-quality issue. The shipping cost would be at your expense. The problem with your glasses is caused by the wrong prescription you entered, this is a non-quality issue. We're sorry that we do not mean to avoid the return. To think about the huge shipping fee we raise the coupon solution that may be more affordable for you. We've issued the no-threshold 50% OFF coupon based on your needs. We're sorry that this solution didn't get your satisfaction. To better solve this problem, our customer representative has sent you an email, please kindly check your email or spam folder. Thanks for your kind understanding and cooperation.

Response from FYTOOJul 30, 2023

We sincerely apologize for your unpleasant shopping experience. We've received your return request saying that the arms of your frame going wider than the frame itself so you think the frame you received doesn’t fit you well. It is a normal case that the temples to be wider than the frame itself, and you could also see the frame shape from different angles on our website in advance. We're sorry that if the return application is raised for the non-quality problem, the return shipping cost cannot be reimbursed. We hope to avoid this unnecessary cost for you so our agent offered solutions for you to solve the problem. We're sorry that our solutions didn't get your satisfaction. To better help you, our agent has contacted you again. Please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated.

Response from FYTOOJul 26, 2023

We're sorry for your unpleasant shopping experience and the misunderstanding caused. The frames on our website support the virtual try-on function, which allows you to know what the frame will look like on you in advance and helps you find suitable glasses. But because the sizes of the pictures uploaded by customers are different, we're not able to fix the frame size in the try-on function. To facilitate the process of finding the most suitable glasses, we listed the specific dimensions of the frame on the frame's details page. You can take them as a reference when placing the order. Our glasses all go through strict quality inspections before they are shipped out. Therefore, you don't have to worry about the quality of the glasses because they're durable enough. If there's any quality issue in the process of your wearing, please feel free to contact us. We received your request that you would like to return your glasses, we attached great importance to your problem and replied to your email, hoping that you can offer us more information that allows us to better help you. But we didn't get your reply. To better help you, our customer service agent has contacted you again. Please kindly check our email in your mailbox or spam folder. Thank you for your understanding.

Response from FYTOOJul 25, 2023

We're sorry for your unpleasant shopping experience and the misunderstanding caused. After receiving your request that you didn't receive your package, we attached great importance to your problem and checked our records for you. Based on our records and the information we got from the courier, your package was delivered successfully. We also provided the delivery certificate of your package. Because it's the courier who is in charge of the delivery of your package, we're not able to obtain further information about your order after it's delivered. Therefore, we suggest that you can contact your local service for further information. We also contacted our cooperating express company to investigate the status of your order. To better help you, our customer service agent has contacted you via email again. Please kindly check our email in your mailbox or spam folder. Thank you for your understanding.

Response from FYTOOJul 17, 2023

We're sorry for your unpleasant shopping experience. Each pair of glasses needs to go through strict quality inspections before being shipped out so you don't have to worry about the quality of our products. If there's any quality issue with your glasses in the process of your wearing, please don't hesitate to contact us and we will handle it for you. After receiving your request that you would like to return your glasses, we highly valued your problem and replied to your email hoping that you can offer a picture of the glasses you received. Unfortunately, we haven't received your reply. We can only offer you a proper solution after figuring out what the problem with your glasses is. To solve the problem for you, our customer service agent has contacted you via email. Please check our email in your mailbox or spam folder. Thank you for your understanding.

Response from FYTOOJul 17, 2023

We're sorry for your unpleasant shopping experience and the misunderstanding caused. Based on your order information, the frames you selected are made of TR-90. This kind of material makes the glasses ultra-light and durable at the same time. Therefore, even if you feel they are flimsy, they won't get damaged easily. Meanwhile, each pair of glasses needs to go through strict quality inspections before being shipped out so you don't have to worry about the quality of our products. If there's any quality issue with your glasses in the process of your wearing, please don't hesitate to contact us and we will handle it for you. To better help you, our customer service agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Thank you for your understanding.

Response from FYTOOJul 14, 2023

We sincerely apologize for your unpleasant shopping experience. The long wait is caused by the customization of your lenses, which took about 3-5 business days to be finished. The processing time of the lenses is not included in the shipping time. There is an eyeglasses pouch we gifted in every customer package. If you would like a hard case, we suggest that you could select a Glasses Storage Box in the accessory area and add it to your shopping cart. For photochromic lenses, the shade of the lens tint is related to factors such as light intensity and temperature. If you take the glasses to an area with stronger UV light, the tint of the lenses will get darker. If you couldn't see well with your glasses after receiving them, please contact us and send us a picture of your original prescription. Our agent will try to solve your problem. To better assist you, our agent has contacted you via email and inquired about more information. Please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated.

Response from FYTOOJul 13, 2023

We apologize for your unpleasant shopping experience. The frames on our website support the virtual try-on function, which can help you know what the glasses will look like on you in advance. You can refer to it when placing the order to find suitable glasses. Because glasses belong to a kind of special product, they cannot be resold once the processing starts. Based on this feature, we're sorry that if the return application was raised by subjective factors, we're not able to reimburse the return shipping cost for you. After receiving your request, our agent attached great importance to it and tried to offer you solutions to solve the problem for you. We feel sorry that our solutions didn't get your satisfaction. To better help you, our agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Thank you for your understanding.