FYTOOReviews of fytoo.com

Response from FYTOOSep 12, 2023

We're truly sorry to hear about your experience with our glasses, and we apologize for any disappointment you've encountered. We want to assure you that our products undergo rigorous quality inspections to ensure their durability and longevity. Your feedback is valuable to us, and we'd like to investigate this matter further to better understand the specific issue you've faced. Since we didn't receive your request based on our records, our team will be reaching out to you via email shortly to address your concerns and work towards a resolution. Thank you for bringing this to our attention.

Response from FYTOOSep 11, 2023

We're truly sorry to hear about your experience with our glasses, and we apologize for any disappointment you've encountered. We want to assure you that our products undergo rigorous quality inspections to ensure their durability and longevity. Your feedback is valuable to us, and we'd like to investigate this matter further to better understand the specific issue you've faced. Since we didn't receive your request based on our records, our team will be reaching out to you via email shortly to address your concerns and work towards a resolution. Thank you for bringing this to our attention.

Response from FYTOOSep 11, 2023

We're sorry for the misunderstanding caused. Based on your order information, you ordered two pairs of Gibbon glasses. One in black and the order in blue. We have checked our processing records and confirmed that we shipped the correct glasses to you. If the glasses you received are not what you ordered, please kindly send a picture to us so that we can help you solve it. Since we didn't find your request records in our system, our customer service agent has sent you an email for further information. Please kindly check our email in your mailbox or spam folder. Thank you for your understanding.

Response from FYTOOSep 8, 2023

We've received your comment. We sincerely apologize for our product didn't get your satisfaction. Each pair of glasses has to go through our strict quality inspections before being shipped out. Therefore, although they may look flimsy, they're durable enough. To better address this issue for you, our customer service representative has sent an email to you, please kindly check your email or spam folder. Thanks for your understanding. We're looking forward to your reply.

Response from FYTOOSep 7, 2023

We sincerely apologize for your unpleasant shopping experience and we completely understand your feelings. Because glasses belong to a kind of special product, the reasons leading to an uncomfortable wearing experience can be various. After receiving your glasses, you can contact our customer service center if there's anything wrong with them. As for polarized lenses, you can send us a picture of you wearing the glasses in the sunlight if you're not satisfied with the effect of the lens. And we will try to help you with that. We didn't find your request in our system. To better help you solve the problem, our agent has contacted you via email. Please kindly check our email in your mailbox or spam folder if you didn't receive it. Thank you for your understanding.

Response from FYTOOSep 7, 2023

We sincerely apologize for your unpleasant shopping experience and we completely understand your feelings. Because glasses belong to a kind of special product, the reasons leading to an uncomfortable wearing experience can be various. After receiving your glasses, you can contact our customer service center if there's anything wrong with them. We didn't find your request in our system. To better help you solve the problem, our agent has contacted you via email. Please kindly check our email in your mailbox or spam folder if you didn't receive it. Thank you for your understanding.

Response from FYTOOAug 25, 2023

We're deeply sorry that our glasses didn't get yoru satisfaction and we totally understand your feelings! The frame size is listed on the details page of the product, so the customer can refer to it before ordering the glasses. Meanwhile, if you have already returned the glasses back, we would appreciate it if you could send us the tracking number so that we can track the returned package. We will issue the refund/replacement for you after receiving it. Our agent has contacted you via email to help you out. Please kindly check your mailbox or spam folder. We're looking forward to yoru reply!

Response from FYTOOAug 18, 2023

We're so pleased to know that our service got your satisfaction. If there's a problem with your glasses in the process of your wearing, please feel free to contact our customer service center and our agent will help you solve the problem with a proper solution. Once again, we sincerely appreciate your support for Fytoo Glasses.