Sarah
Good communication for a good value
Fytoo folks have been very communicative in helping me get my order right, the prescription right which is so important! Glasses arrived timely and safely packed. They were clear to see through and as described. For the price, quality, and customer service their offerings can’t be beat. I did not keep the glasses due to personal preference with style on me. The return process takes a while and can be pricey going out of country (USA to China). But again they’ve worked with me to help. I would consider ordering here again for a backup fun pair - but like I said the only caveat as it is for any online order is if you don’t like them and have to go through the return process, it can be less convenient.
Response from FYTOOJan 10, 2025
Thank you so much for your detailed review and your thoughtful feedback! We’re so glad to hear that our team was communicative and helpful in getting your prescription just right and that the glasses arrived safely and as expected. Meanwhile, we're so sorry that the glasses style didn't get your satisfaction. It's great to know that our agent can help you with the return process, and we sincerely appreciate your understanding. If you have anything further need us to help with, please contact us at any time. And we’d love to welcome you back in the future for another pair.