FYTOOReviews of fytoo.com

Response from FYTOOOct 29, 2023

We've received your comment. We sincerely apologize for any inconvenience caused. According to your order information, the latest logistics information of your order indicates that "Delivered Case closed". Your order has been marked as delivered. In this case, we couldn't process a replacement order for you unless you receive the lost package certification issued by your local post office. But after receiving your request, our agent actively tried to help you address this issue and would like to offer you a proper solution, but we're sorry that our solution didn't get your satisfaction. To better solve your problem, our agent has emailed you, please kindly check it in your email or spam folder. Thanks for your understanding. We're looking forward to your reply.

Response from FYTOOOct 26, 2023

Thanks for your kind feedback! The frames on our website support virtual try-on functions. You could go to the frame's details page to find the try-on function entrance. After uploading your picture, you will be able to see what the frame looks like on you in advance. Because the try-on function doesn't show the actual size effect, to find the frames that suit you most, you could have a look at the dimensions of the frame, which are listed on the frame's details page, before ordering your glasses. Our agent has contacted you via email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your early reply!

Response from FYTOOOct 24, 2023

Thanks for your kind feedback! Each pair of glasses undergoes a rigorous quality check before delivery, and we offer our customers a 30-day warranty. You can use our glasses with confidence. Our agent has contacted you via email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply!

Response from FYTOOOct 20, 2023

We sincerely apologize for your unpleasant shopping experience and for having you wait such a long time. According to the communicated record, we received your request saying you would like to cancel the order. So we pause the shipping of your order temporarily. After communicating, you agreed to keep the order and would like to change the shipping address to Turkey. But we're sorry that we don't support transportation to Turkey at present. We hope you can change to another valid shipping address so you can receive the package successfully. This process took some time and we're sorry for this. According to our order record, your latest order has been delivered on September 30th. We didn't receive your request saying there is something wrong with the lens prescription. To better assist you, our agent has contacted you via email address. Please kindly check our email in your mailbox or spam folder. Thanks so much for your understanding.

Response from FYTOOOct 18, 2023

Thanks for your kind feedback! The frames on our website support virtual try-on functions. You could go to the frame's details page to find the try-on function entrance. After uploading your picture, you will be able to see what the frame looks like on you in advance. Because the try-on function doesn't show the actual size effect, to find the frames that suit you most, you could have a look at the dimensions of the frame, which are listed on the frame's details page, before ordering your glasses. Our agent has contacted you via email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply!

Response from FYTOOOct 15, 2023

We sincerely apologize for your unpleasant shopping experience. The sizes of the frames on our website are fixed. The dimensions of each frame are listed on the frame's details page. You could take them as a reference when choosing your glasses. If you find there is any problem with your glasses after receiving them, please don't hesitate to reach our customer service center. Our agent will try to solve the problem for you in time. But we didn't receive your request based on our record. To better help you solve this problem, our agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Thanks so much for your understanding.

Response from FYTOOOct 11, 2023

We sincerely apologize for your unpleasant shopping experience. To help our customers find suitable glasses, we listed the specific dimensions of the frame on the frame's details page. You could take them as a reference. Meanwhile, if your photochromic lens color is not dark enough, you can send us a picture of putting the glasses on a piece of white paper in the sunlight. We'll try to solve the problem. To better assist you, our agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Thanks so much for your understanding.

Response from FYTOOOct 10, 2023

We sincerely apologize for your unpleasant shopping experience. If there is any problem with your glasses, please feel free to reach out to our customer service center. We've received your return request email and replied to this email to inquire about the detailed return cause so we could better assist you but didn't get your reply. To better help you solve the problem, our agent has reached out to you for further information again via email. Please kindly check it in your mailbox or spam folder. Thank you for your understanding.