FYTOOReviews of fytoo.com

Response from FYTOOJan 5, 2024

Wir entschuldigen uns aufrichtig für das unangenehme Einkaufserlebnis. Die Glasstärke hängt von Faktoren wie der Stärke Ihrer Sehstärke, der Fassung, dem Linsentyp und dem von Ihnen gewählten Linsenindex ab. Nachdem wir Ihre Anfrage erhalten haben, dass das Glas für Sie zu dick ist, legen wir großen Wert auf Ihr Einkaufserlebnis und tauschen es kostenlos für Sie um. Wenn Sie mit Ihrer Ersatzbrille nicht gut sehen können, wenden Sie sich bitte an unseren Kundendienst. Wir werden Ihnen dabei helfen. Um Ihnen besser helfen zu können, hat sich unser Mitarbeiter per E-Mail mit Ihnen in Verbindung gesetzt. Bitte überprüfen Sie unsere E-Mail in Ihrem Posteingang oder Spam-Ordner. Vielen Dank für Ihr Verständnis.

Response from FYTOODec 30, 2023

We sincerely apologize for the inconvenience caused. Your order is in normal transit at present. You can check out our detailed address in the article at the bottom of our website. To better assist you, our agent has contacted you via email address. Please kindly check our email in your mailbox or spam folder. Thanks so much for your understanding.

Response from FYTOODec 28, 2023

Thank you for your feedback! According to the tracking information, your package has been delivered. To better help you solve the problem, our agent has sent you an email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply!

Response from FYTOODec 19, 2023

Thank you for your feedback! We sincerely apologize for the inconvenience caused to you. Regarding your first order, after we received your request that it was not clear to see as well as the frame size was too big for you, our agent replied to you immediately and provided you with a satisfactory solution. Also, our agent suggested you choose smaller size frames that fit you better. However, you still stated that the size did not fit after you received the new replacement glasses. Due to the different face shapes and sizes of each customer, we can't guarantee that the frames will fit every customer, that's why we list the detailed sizes on the detail page for customers' reference. Meanwhile, all eyeglasses are processed strictly based on the customer's prescription. We also rsuggest that you take your glasses to the local eye clinic for a lens test if you think the lens prescription is incorrect. If the lenses are indeed incorrect, we will take responsibility. We are trying very hard to help you solve the problem as soon as possible, and we really hoppe to get your understanding and cooperation! Once again We are deeply sorry for the unpleasant shopping experience and appreciate your understanding! 😊

Response from FYTOODec 19, 2023

We've received your comment. We sincerly apologize for any inconvenience caused. If you have any issue with the glasses you received, plese contact our customer service, and we'll help you. To better addres this issue, our agent has sent you an email. Please kindly check your email and spam folder. Thanks for your understanding. We're looking forward to your reply.

Response from FYTOODec 13, 2023

We've received your comment. We sincerely apologize for any inconvenience caused. To better find the reason for making you uncomfortable, our agent let you send a picture of your prescription but didn't get a reply from you. To better address this issue, our agent has sent you an email again. Please kindly check your email or spam folder. Thanks for your understanding and patience. We're looking forward to your reply.

Response from FYTOODec 12, 2023

Thanks for your kind feedback! Whether you have any questions before, during, or after the sale, please feel free to contact our customer service center. Our agent will help you solve the problem efficiently at the first time! Our agent has contacted you via email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply!

Response from FYTOODec 6, 2023

Thanks for your kind feedback! Based on the tracking information, your package was delivered in your mailbox on Nov 18th. Our agent has replied to your email with the logistics provider in charge of the delivery and the tracking number so that you can contact them to get further delivery details. Our agent has contacted you via email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply!