FYTOOReviews of fytoo.com

Response from FYTOOMay 7, 2024

Thanks for your feedback. The shipping time depends on the teh shipping method you choose. Standard shipping takes about 10-16 days while business shipping takes 5-10 days. Besides, the frames on our website support virtual try-on functions. You could go to the frame's details page to find the try-on function entrance. After uploading your picture, you will be able to see what the frame looks like on you in advance. Because the try-on function doesn't show the actual size effect, to find the frames that suit you most, you could have a look at the dimensions of the frame, which are listed on the frame's details page, before ordering your glasses. Our agent has contacted you via email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply!

Response from FYTOOMay 3, 2024

We sincerely apologize for the inconvenience caused. If there's anything problem after receiving your glasses, please contact our customer service center. However, we didn't find any record based on your email address. To better assist you, our agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated.

Response from FYTOOMay 3, 2024

Thanks for your feedback! The reasons leading to the discomfort can be various. We need pictures of your measurement of your PD number to confirm your PD number and the position of the lens optical center. The pictures of you wearing the glasses from the front and the side are used to check whether your pupils are in line with the lens optical center. After getting the information, we will help you find out the reason for your discomfort and then offer you teh best solution. Our agnet has contacted you via email to help you out. Please kindly check our email in your mailbox or spam folder. We are looking forward to your reply!

Response from FYTOOMay 2, 2024

We're sorry for your unpleasant shopping experience and the misunderstanding caused. After receiving your request that you cannot see well with your glasses, our agent attached great importance to your problem and kept communicating with you trying to find the reason leading to your discomfort. Because glasses belong to a kind of special product, the reasons leading to the discomfort can be various. Due to online limitations, we can only try to infer the reason based on the messages and the pictures you sent to us. If you still feel uncomfortable with your glasses, we suggest that you can have the lens prescription tested at your local eye clinic. We'll take responsibility for it if there's a processing mistake with your glasses. Your understanding would be greatly appreciated.

Response from FYTOOApr 28, 2024

Thanks for your kind feedback! We process the lenses strictly based on the customer's prescription entered on the website. If you have any questions after receiving the glasses, please feel free to contact our customer service center. Our agent will help you solve the problem efficiently the first time. Our agent has sent you an email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply!

Response from FYTOOApr 27, 2024

We've received your comment. We're sorry for any misunderstanding caused. Of course, we support returning. We could process a replacement or issue a refund for you after receiving your returned package. But if the return request is raised for non-quality issues, I am afraid that the shipping fee would be at the customer's expense. Our agent has explained this to you. Meanwhile, the reason why we asked you to offer the lens test result is to try to figure out the reason that makes you feel uncomfortable, and prevent the issue happens again. To better address this issue for you, our agent has emailed you. Please kindly check your email or spam folder. We're looking forward to your reply.

Response from FYTOOApr 26, 2024

We're sorry for your unpleasant shopping experience and the misunderstanding caused. After receiving your request that you didn't receive the glasses successfully, our agent reached out to the carrier immediately and confirmed that your package had been delivered. Since you didn't receive the package, we suggested that you can contact your local carrier service for further information first but we didn't hear from you. Please kindly check our email in your mailbox or spam folder. We'll try our best to solve the problem for you after receiving your message. Thank you for your understanding and support.

Response from FYTOOApr 20, 2024

We're sorry for any misunderstanding caused. Generally, we need some detailed information to confirm where the problem is. In this case, we could offer you a proper solution that prevents this issue from happening again. We're not to refuse anything but try to address this issue for you. Gennerally, we need to check the wearing pictures of the customers to confirm whether there is an issue with the frame. However, we confirmed with our warehouse that the glasses are processed with your correct prescription. In this case, we couldn't determine whether this is a quality issue. But you raised the return several times. Our customer service agent explained this to you. We're so sorry that this didn't get your satisfaction. To better help you address this issue, our agent has emailed you. Please kindly check your email or spam folder. Thanks for your understanding and patience. We're looking forward to your reply.