FYTOOReviews of fytoo.com

I ordered a pair of glasses from FYTOO over four weeks ago and still haven’t received them. This has been an incredibly frustrating experience from start to finish. I’ve tried calling their customer service line multiple times, but there’s never anyone available to help. I’ve also sent emails with no meaningful response. To make matters worse, the tracking information hasn’t been updated in over 10 days, leaving me completely in the dark about where my order even is. At this point, I have no confidence in this company’s ability to deliver on their promises or provide basic customer support. This is, without a doubt, the worst experience I’ve had purchasing glasses online. I would strongly recommend looking elsewhere.

Worst experience ever. Needed to return these bc they don’t fit properly and had to answer 6 different emails from them basically begging me not to return them despite them advertising a 30 day return policy. Buyer beware the return address is china and the return shipping is paid by you so ends up costing more than the glasses. Will never purchase from them again

Truly the worst online shopping experience I have ever had. Even when the company had a photo of my actual prescription, they gave me varifocal lenses, which I do not wear. I have paidd for glasses that are useless for me and am furious. Still trying to get a refund, but only encountering a wall.

Ordered glasses march 22nd and still haven't received my order. Tracking has not been updated since April 6th. Tried calling the number provided and they don't have available agents. Tried the live chat but it only asks for name and email and I'm still waiting on a response. First time ordering from fytoo and it's a horrible first impression. At this point I just want my$166 back but Im having trouble getting any assistance. 0 stars from me. Be careful when ordering from this site

The store is good and amazing they sells good stuffs and quality things

Terrible company. Sent glasses that didn’t match my prescription then became uncontactable. Currently in dispute via PayPal. Now they’ve claimed in their reply to the review that they weren’t getting my emails , more lies because they’ve been responding to me on hotmail all along

Llego más de 5 correos electrónicos y no contestan. Me cobraron dos espejuelos $191 y están perdidos en algún correo q no se me ha entregado desde el 30 de marzo. Mal servicio y no responden a los email. No compren ahí.

Update 4/16/26: customer service replied to me again following this post. They said they will only replace the defective glasses if I change my review to 5 stars and send a screen shot. I refused and they said that I'm stuck with the defective pair. I have never experienced customer service like this before - bizarre. I'm just glad they were readers and not more expensive prescription glasses. I ordered two pairs of reading glasses in two different styles. One pair is perfect and the other is defective. The arm is askew and stretched beyond square of the frame. I contacted customer service with photos within a day. I have gone back and forth multiple times with them, each time waiting days for them to reply. They are refusing to exchange for a new pair. It's been horrible customer service. Do not recommend.